This is a night shift position, and flexibility to work in other shifts based on business requirements is expected.
The Client Operations team delivers client support for business intelligence tools by conducting investigative conversations and driving product adoption and revenue growth. The team operates globally across the US, Philippines, and Pakistan.
As part of the Client Services team, you will act as a product generalist for the Capital IQ and Capital IQ Pro platforms while collaborating closely with Sales, Content, Product, and Technical Support teams.
You will serve as a key point of contact for clients, responding to queries while demonstrating strong knowledge of the tools, datasets, and industries covered. The role also contributes to improving operational efficiency, reducing errors, and maintaining high client retention and satisfaction.
S&P Global Market Intelligence provides data, technology solutions, and insights that help customers operate with confidence and make informed decisions. The organization supports clients with deep market intelligence and innovative solutions across industries.
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S&P Global is a leading multinational provider of financial information, analytics, and market intelligence. Founded in 1860, the company delivers essential data, benchmarks, and insights to help businesses, governments, and individuals make informed decisions. With a mission to transform data into actionable intelligence, S&P Global operates across multiple segments including Ratings, Market Intelligence, Commodity Insights, and Indices, serving clients worldwide.
Headquartered in New York City, USA, S&P Global employs over 35,000 professionals across more than 30 countries. It is renowned for its credit ratings, widely used by investors and financial institutions to assess creditworthiness, and for its S&P Dow Jones Indices, which include globally recognized benchmarks like the S&P 500. In recent years, the company has expanded its capabilities through strategic acquisitions, such as the merger with IHS Markit in 2022, strengthening its position as a premier source of integrated data and analytics in the financial services industry.
Websitespglobal.com
