NatWest Group Hiring Customer Service & Operations Credit Analyst | Gurugram

Customer Service & Operations Analyst

In this role, you will work to deliver positive outcomes for customers by investigating queries and understanding their needs. The position involves communicating with customers and businesses to gather accurate information and resolve issues efficiently.

You will interact with a wide range of customers on a daily basis, demonstrating your knowledge and enthusiasm while maintaining high service standards. This opportunity is offered at a senior analyst level.

Key Responsibilities

As a Customer Service & Operations Analyst, you will respond to customer queries promptly and professionally while meeting service level agreements (SLAs). The role requires building strong relationships with customers, listening carefully to their concerns, and ensuring their needs are addressed effectively.

• Authorise and investigate transactions in line with defined KPIs.
• Collect and analyse required information from customers and business partners.
• Review existing processes and identify opportunities for automation or improvement to enhance customer and business experience.
• Support team members through process training and knowledge sharing.

Skills and Knowledge

To perform well in this role, you should have solid customer service capabilities and an understanding of customer expectations within the industry. The role also requires working effectively in a fast paced environment and managing tasks within defined timelines.

• Awareness of evolving industry trends, policies, and regulatory updates.
• Understanding of the financial services industry and its customers.