Join the team as a Customer Service & Operations Analyst (Webchat), supporting customers and internal colleagues while delivering positive service outcomes. The role focuses on resolving queries, improving processes, and contributing to better customer experiences.
In this role, you will provide support to customers and colleagues within contact centres. Responsibilities include responding to and investigating queries, assisting with business processes, policies, and procedures, and gaining insight into customer and operational needs to suggest improvements.
You will also:
The role requires strong planning and organisational abilities along with close attention to detail. You should be comfortable working under pressure and capable of handling multiple tasks while maintaining accuracy.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
NatWest Group plc is one of the largest banking and financial services institutions in the United Kingdom, with a history dating back to 1968 when National Westminster Bank was formed through the merger of National Provincial Bank and Westminster Bank. Headquartered in Edinburgh, Scotland, NatWest Group operates across retail, commercial, and corporate banking segments, serving millions of customers in the UK and internationally. The company employs over 60,000 people and is listed on the London Stock Exchange, with a strong presence in the FTSE 100 index.
NatWest's mission is to champion potential, helping people, families, and businesses to thrive. It focuses on digital innovation, sustainability, and customer-centric services, aiming to be a leader in responsible banking. In recent years, NatWest has made significant strides in reducing its carbon footprint and supporting green finance initiatives, including pledges to provide billions in climate and sustainable funding. The bank has also been recognized for its advancements in digital banking platforms and its role in supporting small businesses during economic challenges.
Websitenatwest.com
