IBM Hiring Procurement Operations Specialist (Bangalore) | Freshers Eligible

Job Description

At IBM Finance & Operations, the team acts as the backbone of IBM's transformation, driving efficiency, transparency, and smart decision-making across the business. Teams here provide the insight and discipline that guide strategy, protect financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You will partner with colleagues across functions and geographies, using data, technology, and process excellence to build solutions that improve performance and deliver measurable impact.

IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join a global team that keeps IBM moving forward while building your own future in a dynamic environment.

Role and Responsibilities

As a Procurement Operations Specialist, you will support procurement applications and processes, along with accounts payable help requests. This role is a single point of contact for global procurement professionals and suppliers, making sure both the procurement organization and client organization are well supported. Your primary responsibilities include:

• Provide Call Centre Support: Respond to incoming calls and emails, deliver high-quality support, and resolve client queries related to procurement tools and processes. Receive and document clear, accurate help requests from IBM internal clients and suppliers.
• Resolve Problems and Escalate: Gather relevant problem information, generate problem reports, and escalate to the appropriate Level 2 contact when needed. Give clients regular updates on the status of their tickets.
• Maintain Accurate Records: Create a call log for every help request, making sure contact information is accurate and problems or questions are properly documented.
• Utilize Knowledge Database: Consult the knowledge database for guidance when answering client questions, and apply knowledge of supported procurement applications to resolve issues.
• Deliver High-Quality Service: Show courteous and empathetic behaviour with clients, using professional call handling skills and meeting high service standards.

Required Professional and Technical Expertise

• Exposure to Procurement Tools: Familiarity with IBM procurement tools and processes, including procurement applications and accounts payable systems.
• Experience Working with Call Centres: Understanding of professional call handling, including clear communication, problem determination, and conflict resolution.
• Knowledge of Organizational Structure: Basic understanding of the organizational structure of global procurement and its relationships with internal clients and suppliers.
• Familiarity with Problem-Solving: Exposure to problem-solving techniques, including gathering information, generating problem reports, and escalating issues.
• Basic Software Skills: Familiarity with applications such as Excel, and ability to use knowledge databases for guidance.

Preferred Professional and Technical Expertise

• Designated Language Skills: Proficiency in additional languages may help with communication with global clients and suppliers.
• Software Specific Skills: Familiarity with software beyond Excel, such as other Microsoft Office tools, may be an advantage when using knowledge databases and resolving client queries.
• Procurement Application Knowledge: In-depth understanding of supported procurement applications and their functionality may strengthen problem-solving and improve the quality of support provided.