IBM Hiring Process Delivery Specialist, HR Operations (Hyderabad) | Freshers Eligible

About the Role

A career in IBM Consulting centers on long-term relationships and close collaboration with clients worldwide. In this role, you will work for IBM BPO, part of Consulting, which accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You will work with specialists across multiple industries to advance the hybrid cloud and AI journey for leading organizations. Your work will be supported by IBM's strategic partner ecosystem and robust technology platforms, including IBM Software and Red Hat.

Curiosity and a drive to learn are key to success in IBM Consulting. You will be supported by mentors and coaches who encourage you to challenge the norm, explore ideas beyond your role, and build creative solutions with lasting impact for clients.

Key Knowledge Areas

Employees in this specialty should have knowledge of the SAP HR Management System, which is essential for executing key Human Resource Delivery processing activities. Combined with an understanding of client-specific policy, this knowledge is essential for HR Delivery roles. When an issue is identified, you will need to reach out to upstream and downstream processes to resolve it, so a solid understanding of the end-to-end HRMS system and process is important. You may occasionally be asked to perform system testing.

Primary Responsibilities

• Input and process employee data in the HR system to provide accurate and timely information to various HR services.
• Handle complex transactions that require review and eligibility checks.
• Run reports and perform reconciliations between various reports.
• Interface with customers to resolve questions and issues related to compensation administration and processes.
• Provide data to internal business controls teams as required.
• Ensure compliance with the client's existing standards.
• Deliver services that rely on processed employee data to meet Service Level Agreement (SLA) demands.
• Provide solutions to issues raised by the contact centre in line with set policy guidelines.
• Manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines.
• Anticipate potential issues, reprioritize work to meet changing internal and external customer needs, and proactively follow up on resolution and action plans.
• Think through complex issues and develop well-considered solutions that meet business needs.
• Troubleshoot and implement process changes. Identify major compliance concerns regarding travel policy, recommend measures to address exceptions, and analyze and present travel spending data to benefit the business.
• Work effectively with internal customers and external suppliers, and positively influence problem solving and process improvements.
• Communicate with people at all levels of the organization and resolve difficult customer service issues.
• Apply a high degree of numeracy and meticulous attention to detail.
• Work well within a team.
• Be open to working in rotational shifts.