IBM Hiring Operations Buyer in Bangalore | Procurement Support

About the Role

At IBM Finance & Operations, the team supports IBM's transformation by driving efficiency, transparency, and smart decision-making across the business. Teams provide the insight and discipline that guide strategy, protect financial strength, and enable IBM to invest in innovation and growth.

Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You will partner with colleagues across functions and geographies, using data, technology, and process excellence to build solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives.

Responsibilities

As a Procurement Operations Specialist, you will support procurement applications and processes, as well as accounts payable help requests. You will act as a single point of contact for global procurement professionals and suppliers, making sure both the procurement organization and client organization are well supported. Key responsibilities include:

• Call Center Support: Respond to incoming calls and emails, provide high-quality support, and resolve client queries related to procurement tools and processes. Receive and document clear, accurate help requests from IBM internal clients and suppliers.
• Resolve Problems and Escalate: Gather relevant problem information, generate problem reports, and escalate to the appropriate Level 2 contact when necessary. Give clients regular updates on the status of their tickets.
• Maintain Accurate Records: Create a call log for every help request, confirm accurate contact information, and document problems and questions precisely.
• Use the Knowledge Database: Consult the knowledge database for guidance when responding to client questions, and apply knowledge of supported procurement applications to resolve issues.
• Deliver High-Quality Service: Show courteous and empathetic behavior with clients, using professional call handling skills and meeting high quality standards.
• Procurement Tools Exposure: Familiarity with IBM procurement tools and processes, including procurement applications and accounts payable systems.
• Call Center Experience: Understanding of professional call handling, including clear communication, problem determination, and conflict resolution.
• Organizational Structure: Basic understanding of global procurement's organizational structure and its relationships with internal clients and suppliers.
• Problem-Solving: Exposure to problem-solving techniques, including gathering information, generating problem reports, and escalating issues.
• Basic Software Skills: Familiarity with applications such as Excel, and ability to use knowledge databases for guidance.
• Language Skills: Proficiency in additional languages may be beneficial for communicating with global clients and suppliers.
• Software Skills: Familiarity with other Microsoft Office tools may be advantageous when using knowledge databases and resolving client queries.
• Procurement Application Knowledge: In-depth understanding of supported procurement applications and their functionality can strengthen problem-solving and improve support quality.