IBM Ahmedabad Hiring Package Consultant Sales & Service

Job Description

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You will work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from strategic partners, IBM technology, and Red Hat, you will have the tools to drive meaningful change and accelerate client impact.

At IBM Consulting, curiosity fuels success. You will be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. The culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

As a Package Consultant - Sales & Service, you will implement and configure packaged CRM and customer engagement solutions to help organizations streamline sales operations, enhance service delivery, and build lasting customer relationships. You will specialize in deploying cloud-based platforms that unify sales, customer service, and support functions, enabling end-to-end visibility and automation across the customer lifecycle.

Primary Responsibilities

• Configure Sales Pipelines and Opportunity Management: Implement and tailor standard CRM functionalities to meet specific business needs, ensuring effective lead-to-cash processes and sales operations.
• Design Service Case Workflows: Collaborate with stakeholders to design and configure service case workflows, knowledge bases, and customer portals that support efficient case management and customer self-service.
• Support Data Migration and User Training: Assist with data migration, user training, and change management so implemented solutions are adopted successfully and deliver long-term value.
• Deliver Solution Customizations: Apply knowledge of packaged CRM systems to deliver customizations that meet business requirements, working closely with solution architects and technical teams.
• Ensure Solution Alignment: Verify that the selected solution supports business needs, aligning with lead-to-cash processes, case management, field service, and customer self-service capabilities.
• Exposure to Packaged CRM Systems: Familiarity with standard functionalities and the ability to tailor them to specific business needs, supporting lead-to-cash processes and sales operations.
• Cloud-Based Platform Deployment: Experience working with cloud-based platforms that unify sales, customer service, and support functions across the customer lifecycle.
• Sales Pipeline Configuration: Knowledge of configuring sales pipelines and opportunity management systems to ensure effective sales operations and lead-to-cash processes.
• Service Case Workflow Design: Understanding of designing and configuring service case workflows, knowledge bases, and customer portals to support case management and customer self-service.
• Data Migration and User Training Support: Exposure to data migration, user training, and change management to ensure successful adoption of implemented solutions.
• Cloud-Based Platform Expertise: Experience with cloud-based platforms that unify sales, customer service, and support functions is beneficial. Knowledge of platform deployment and configuration would be an asset.
• Advanced CRM Configuration: Exposure to advanced CRM configuration, including workflow design and customization, would be advantageous in delivering tailored solutions.
• Data Migration and Integration: Familiarity with data migration and integration processes would be valuable in ensuring seamless transitions and successful adoption of implemented solutions.