Hewlett Packard Enterprise Hiring Customer Account Specialist (Bengaluru) | ₹ Not Stated

Customer Account Specialist

This role is hybrid, and you will work from an HPE office on average 2 days per week.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company that helps businesses connect, protect, analyze, and act on their data and applications wherever they live. Our culture values varied backgrounds, gives people the flexibility to manage work and personal needs, and encourages bold moves made together. If you want to stretch and grow your career, we will support you.

Job Description

HPE Financial Services helps organizations fund the investment they need for digital transformation in an innovative and sustainable way. We work with customers across their IT asset portfolio, from edge to cloud to end-user, with financial and asset management solutions backed by best-in-class tech upcycling services.

In this role, you will provide professional solutions to company end-users, dealers and service providers for unresolved escalated case issues received by telephone and written correspondence. You will also provide an escalation link for company field employees, executives and channel partners on customer satisfaction issues such as availability, price dissatisfaction, product safety, complaints about the company or its representatives, and complaints about an authorized dealer or channel.

The role applies basic foundation knowledge of a function's principles and concepts to assignments of limited scope. You will develop practical knowledge of applications within the business environment, act as a team member by providing information, analysis and recommendations, and exercise independent judgment within defined parameters.

What You Will Bring

• Basic knowledge of customer relations, with demonstrated verbal communication and customer service skills.
• Knowledge of microcomputer hardware and basic-level knowledge of operating systems software.
• Demonstrated writing and correspondence skills.

What We Can Offer You

HPE offers comprehensive health and wellbeing benefits for team members and their loved ones. The company also invests in personal and professional development, with programs to help you reach your career goals, including becoming a knowledge expert in your field or moving into another division.

Accessibility

HPE is committed to an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you need accommodation at any stage of the application or interview process, you can submit a request through the secure form linked on the HPE people site.