Deutsche Bank Hiring Business Control Analyst in Jaipur

Business Control Analyst, NCT

This role involves day-to-day review of voice logs between Client Relationship Managers (RCs) and clients where trade details are discussed and agreed. The analyst makes sure key trade-related details are clearly discussed, accurately captured, and documented in the applicable product-specific template. The role calls for strong attention to detail, adherence to review standards, timely completion of production duties, and appropriate escalation of exceptions, missing information, or first-level queries within set timelines. The candidate may also act as a backup for peers and share best practices to support consistent quality.

Key Responsibilities

• Review voice logs between RCs and clients to confirm trade details were discussed and agreed as per required standards.
• Listen to client and RM discussions and accurately document agreed details in the prescribed business template.
• Complete the product-specific voice log review template with accurate details, observations, and review outcomes.
• Identify and flag missing, incomplete, inconsistent, or unclear trade details and escalate exceptions to relevant stakeholders within agreed timelines.
• Complete daily production activities accurately and on time, in line with defined SLAs, cut-off times, and quality expectations.
• Perform quality checks on completed reviews to support consistency, audit readiness, and control effectiveness.
• Assist in preparing and reviewing daily control and production reports, including tracking open items, exceptions, and follow-ups.
• Support follow-up with RC and business teams to resolve deficiencies noted during voice log review.
• Maintain proper documentation and evidence of review outcomes for internal control, audit, and management reporting.
• Coordinate with team members and stakeholders on complex cases, escalations, reporting needs, and process improvements.
• Act as backup for peers during absence and support knowledge sharing, cross-training, and continuous improvement.
• Perform other administration, reporting, and control-related tasks as assigned.

Skills and Experience

• University graduate with a Bachelor's Degree (minimum educational qualification).
• Good command of business English for accurate documentation, exception reporting, and stakeholder communication.
• Understanding of trade lifecycle, banking or wealth management products, or control review processes is an added advantage.
• Strong listening, comprehension, documentation, and analytical skills with high attention to detail.
• Ability to identify gaps, inconsistencies, missing information, and potential control issues from recorded conversations.
• Proficiency in Microsoft Office applications, especially Excel, Word, and PowerPoint.
• Highly motivated, quality-focused, and able to work independently and within a team.
• Ability to multi-task and work under pressure to meet production timelines, cut-off times, and quality standards.
• Good communication skills and ability to manage routine queries and first-level escalations professionally.

Proven ability to leverage AI tools to enhance productivity and optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

What We Offer

Flexible benefits include a best-in-class leave policy, gender neutral parental leave, 100% reimbursement under childcare assistance benefit (gender neutral), sponsorship for industry relevant certifications and education, an Employee Assistance Program for you and your family, comprehensive hospitalization insurance for you, accident and term life insurance, and complimentary health screening for employees aged 35 and above.

How We Will Support You

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits you can tailor to your needs

We welcome applications from all people and promote a positive, fair and inclusive work environment. Together we are Deutsche Bank Group.