Operations Analyst, AYST Job at Deutsche Bank Pune

Job Description

The Operations Analyst will be responsible for the day-to-day review of voice logs between Client Relationship Managers (RCs) and clients, where trade details are discussed and agreed. The role requires attention to detail, adherence to defined review standards, timely completion of assigned production duties, and escalation of exceptions, missing information, or first-level queries within set timelines. The analyst may also act as a backup for peers and share best practices to support consistent quality.

Key Responsibilities

• Review voice logs between RCs and clients to confirm that trade details were discussed and agreed as per required standards.
• Listen to client discussions held in English and Chinese (Mandarin and Cantonese), and accurately document agreed details in English or the prescribed business template.
• Complete the product-specific voice log review template with accurate details, observations, and review outcomes.
• Identify and highlight missing, incomplete, inconsistent, or unclear trade details, and escalate exceptions to the relevant stakeholders within agreed timelines.
• Ensure accurate and timely completion of daily production activities in line with SLAs, cut-off times, and quality expectations.
• Perform quality checks on completed reviews to support consistency, audit readiness, and control effectiveness.
• Assist in preparing and reviewing daily control and production reports, including tracking open items, exceptions, and follow-ups.
• Support follow-up with RC and business teams to resolve deficiencies noted during voice log review.
• Maintain documentation and evidence of review outcomes to support internal control, audit, and management reporting.
• Coordinate with team members and stakeholders on complex cases, escalations, reporting needs, and process improvements.
• Act as backup for peers during absences and support knowledge sharing, cross-training, and continuous improvement.
• Perform other administration, reporting, and control-related tasks as assigned.

What We Offer

As part of our flexible scheme, benefits include:

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive hospitalization insurance for you and your dependents
• Accident and term life insurance
• Complimentary health screening for those aged 35 and above

How We Will Support You

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits you can tailor to your needs

We welcome applications from all people and promote a positive, fair and inclusive work environment.