Overview
Job Description
The Operations Analyst will review voice logs day to day between Client Relationship Managers (RCs) and clients, where trade details are discussed and agreed. The role requires confirming that all key trade-related details are clearly discussed, accurately captured, and documented in the applicable product-specific template.
Strong attention to detail, adherence to defined review standards, timely completion of assigned production duties, and appropriate escalation of exceptions, missing information, or first-level queries within set timelines are essential. The candidate may also act as a backup for peers and share best practices to support consistent quality delivery.
Your key responsibilities
- Review voice logs between RCs and clients to validate that trade details have been discussed and agreed as per the required standards.
- Listen to and understand client discussions held in English and Chinese (Mandarin and Cantonese), and accurately document the agreed details in English or the prescribed business template.
- Complete the relevant product-specific voice log review template with accurate details, observations, and review outcomes.
- Identify and highlight missing, incomplete, inconsistent, or unclear trade details, and escalate exceptions to relevant stakeholders within agreed timelines.
- Ensure accurate and timely completion of daily production activities in line with defined SLAs, cut-off times, and quality expectations.
- Perform quality checks on completed reviews to support consistency, audit readiness, and control effectiveness.
- Assist in preparing and reviewing daily control and production reports, including tracking open items, exceptions, and follow-ups.
- Support follow-up with RC and business teams to clarify or resolve deficiencies noted during voice log review.
- Maintain proper documentation and evidence of review outcomes to support internal control, audit, and management reporting.
- Coordinate with team members and stakeholders on complex cases, escalations, reporting requirements, and process improvements.
- Act as backup for peers during absence and support knowledge sharing, cross-training, and continuous improvement.
- Perform other administration, reporting, and control-related tasks as assigned.
Your skills and experience
- Minimum educational qualification: University graduate with a bachelor's degree.
- Chinese language proficiency (Mandarin and/or Cantonese): Candidates must understand spoken client conversations, interpret financial and investment terminology, and accurately document agreed trade details in English using prescribed Voice Log Review templates.
- Good command of business English for accurate documentation, exception reporting, and stakeholder communication.
- Understanding of trade lifecycle, banking or wealth management products, or control review processes is an added advantage.
- Strong listening, comprehension, documentation, and analytical skills with high attention to detail.
- Ability to identify gaps, inconsistencies, missing information, and potential control issues from recorded conversations.
- Proficiency in Microsoft Office applications, especially Excel, Word, and PowerPoint.
- Highly motivated, quality-focused, and able to work independently as well as within a team.
- Ability to multi-task and work under pressure to meet production timelines, cut-off times, and quality standards.
- Good communication skills and the ability to manage routine queries and first-level escalations professionally.
Proven ability to leverage AI tools to enhance productivity and optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.
What we'll offer you
Through our flexible scheme, you can enjoy benefits such as:
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive hospitalization insurance for you and your dependents
- Accident and term life insurance
- Complementary health screening for those aged 35 and above
How we'll support you
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits you can tailor to your needs
About us and our teams
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative, and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair, and inclusive work environment.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
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Education Requirements
- Bachelor's degree
- Chinese language proficiency (Mandarin and/or Cantonese) required
- Good command of business English
Eligible Batch Years
Deutsche Bank
Deutsche Bank AG is a leading global financial services provider headquartered in Frankfurt, Germany. Founded in 1870, the bank operates in over 60 countries and employs more than 80,000 people worldwide. Its mission is to enable economic growth and societal progress through responsible banking, offering a wide range of services including investment banking, asset management, corporate banking, and retail banking. Deutsche Bank serves individuals, corporations, governments, and institutional investors, positioning itself as a key player in global finance.
Known for its strong presence in Europe and significant operations in the Americas and Asia-Pacific, Deutsche Bank has been actively restructuring in recent years to improve profitability and strengthen its balance sheet. The bank has made strides in digital transformation, sustainability initiatives, and expanding advisory services. Recent developments include improved earnings performance, strategic cost reductions, and enhanced ESG commitments, reflecting its aim to adapt to evolving market conditions and regulatory environments while maintaining its reputation as one of the world's most prominent financial institutions.
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