Deutsche Bank Hiring AMCR Client Services (Vellore)

This role focuses on making sure Deutsche Bank service standards are followed for customer service, compliance and corporate security. It also covers meeting all audit guidelines set by external bodies (RBI, NSDL) and internal auditors, with error-free transaction processing within agreed SLAs.

Benefits

• Leave policy
• Gender neutral parental leave
• 100% reimbursement under the childcare assistance benefit (gender neutral)
• Sponsorship for industry-relevant certifications and education
• Employee Assistance Program for you and your family
• Comprehensive hospitalization insurance for you and your dependents
• Accident and term life insurance
• Complimentary health screening for employees aged 35 and above

Key Responsibilities

• Adhere strictly to all internal and external guidelines (KYC, Anti Money Laundering and audits).
• Respond to all Business Banking customer queries in a timely, correct and acceptable manner.
• Resolve all customer queries and process customer instructions with 100% accuracy.
• Process trade transactions (export and import) with 100% accuracy, including A1 remittances, softax release and bank guarantee issuance.
• Check documents for all A2 remittances with 100% accuracy.
• Manage smooth A2 remittance uploads through OMNIFLOW, follow up with the processing unit and track rejects.
• Coordinate with NPC, PBC Trade Desk and GTB Trade Desk so transactions are processed within the stipulated time.
• Track exceptions and deferrals on trade transactions and follow up with the Head of BB for closure within the stipulated time.
• Check and process account opening documents accurately.
• Reduce customer turnaround time for effective service delivery.
• Respond to all clearing referrals and exceptions on time.
• Ensure no operational losses or customer compensation arise from operational issues.
• Close service requests (SRs) within the stipulated time.
• Follow complaint management procedures and ensure correct, timely resolution.
• Maintain satisfactory compliance scores and implement audit recommendations.
• Report any suspicious transaction or activity immediately to the supervising officer.

Skills and Experience

• Maintain the branch lobby in line with clean desk policy standards.
• Source leads and referrals from walk-in and existing customers, and reduce the time between referral and business closure.
• Achieve targets on the Service Score Card by deepening relationships with non-qualified customers through customer contact management.
• Conduct structured service calls for new-to-bank customers and both qualified and non-qualified customers.

Proven ability to use AI tools to improve productivity and optimize workflows to solve business problems, while applying sound judgment to ensure responsible and ethical use of data and AI outputs.

How We Will Support You

• Training and development to help you grow in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning that supports progression.
• A range of flexible benefits you can tailor to your needs.

We strive for a culture in which people are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

We welcome applications from all people and promote a positive, fair and inclusive work environment.