Overview
Job Description
Responsibilities
General Skills (Communication and Soft Skills)
- Ability to effectively listen and respond appropriately, probe and position to create a dialogue with the customer to build a positive experience
- Ability to empathize and relate to customers
- Prioritize the customer's needs and concerns throughout the call
- Can structure a call in an organized, efficient, and professional manner which is easy to understand by the customer
- Ability to present oneself as positive, polite, and professional throughout the call
Technical Skills
- Basic knowledge and understanding of overall client process
- Identifies routine customer needs/problems and determines solutions/options to resolve problems using current workflow
- Technical functional knowledge: possesses technology savviness and adept in adapting to any changes in tools and processes
Preferred Skills
Customer Service, Regular Customer Service
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Key Skills
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Education Requirements
- BCom
Eligible Batch Years
Infosys
Infosys Limited is a global leader in consulting, technology, outsourcing, and next-generation digital services. Founded in 1981 and headquartered in Bengaluru, Karnataka, India, Infosys has grown into one of the largest multinational corporations in the IT services sector, employing over 300,000 professionals worldwide. The company’s mission is to enable clients to navigate their digital transformation journeys through innovative solutions, deep industry expertise, and a commitment to sustainability and inclusivity.
Infosys offers a wide range of services including application development, cloud computing, artificial intelligence, data analytics, and enterprise software solutions. It serves clients across multiple industries such as financial services, manufacturing, retail, healthcare, and energy. The company is renowned for its strong corporate governance, ethical business practices, and emphasis on employee development. In recent years, Infosys has been recognized for its advancements in AI-driven services, strategic acquisitions to expand its capabilities, and its pledge towards achieving carbon neutrality. Its consistent ranking among the top IT service providers globally underscores its market position and reputation for quality delivery.
Company Details
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Websiteinfosys.com