Customer Service Executive Job at Infosys BPM (Bangalore) | ₹2-4 LPA
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Job Description
Responsibilities
General Skills (Communication and Soft Skills)
- Ability to effectively listen and respond appropriately, probe and position to create a dialogue with the customer to build a positive experience
- Ability to empathize and relate to customers
- Prioritize the customer's needs and concerns throughout the call
- Can structure a call in an organized, efficient, and professional manner which is easy to understand by the customer
- Ability to present oneself as positive, polite, and professional throughout the call
Technical Skills
- Basic knowledge and understanding of overall client process
- Identifies routine customer needs/problems and determines solutions/options to resolve problems using current workflow
- Technical functional knowledge: possesses technology savviness and adept in adapting to any changes in tools and processes
Preferred Skills
Customer Service, Regular Customer Service
Skills and topics
More jobs like this
Infosys Limited is a global leader in consulting, technology, outsourcing, and next-generation digital services. Founded in 1981 and headquartered in Bengaluru, Karnataka, India, Infosys has grown into one of the largest multinational corporations in the IT services sector, employing over 300,000 professionals worldwide.
- Size
- 1,000+ people
- Open jobs on talentd
- 22 jobs
- Pay in this post
- ₹2–4 LPA
- Founded
- 1981
- Headquarters
- Bengaluru, Karnataka, India
- Website
- infosys.com
Other Infosys jobs open now
- Process ExecutiveBengaluru · ₹3 LPA
- Process ExecutivePune · ₹3 LPA
- Technical Process ExecutiveHyderabad · ₹3 LPA
- All 22 Infosys jobs
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Questions about this job
Can 2026 graduates apply for this Infosys Process Executive - Customer Service Representative job?
Yes. The post takes batch 2025 and 2026, and asks for BCom, with 0–1 years of experience.
What is the salary for Process Executive - Customer Service Representative at Infosys in Bengaluru?
The post lists ₹2–4 LPA.
How do I prepare for the Infosys interview?
Revise the skills the post asks for (Call Handling, CRM and Customer Service) and practise common fresher interview questions on FleetCode.