Barclays Hiring Banking & Payments Operations Analyst | Chennai

Job Description

Purpose of the role

Support Private Bank and Wealth Management (PBWM) operations through daily processing, review activities, reporting, and issue resolution.

Accountabilities

• Assist with daily Private Bank and Wealth Management activities including processing, reviewing, reporting, and resolving issues related to accounts, products, and services.
• Help manage client relationships by identifying their needs and delivering services that meet expectations.
• Work with teams across the bank to align and integrate PBWM processes.
• Identify improvement opportunities and recommend changes to PBWM processes.
• Support the development and implementation of procedures and controls to reduce risk and maintain operational efficiency.
• Create reports and presentations on PBWM performance and communicate insights to internal senior stakeholders.
• Track industry developments and trends to support the adoption of best practices within PBWM services.
• Participate in projects and initiatives aimed at improving PBWM efficiency and effectiveness.

Analyst Expectations

• Provide specialist advice and support to meet stakeholder and customer needs.
• Perform assigned tasks on time and maintain high quality standards.
• Take responsibility for specific processes within a team.
• Support team coordination activities including allocating work and managing resources where required.
• Manage personal workload and contribute to implementing systems and processes within the work area.
• Collaborate with related teams and execute tasks according to defined procedures.
• Review team outputs to ensure they meet internal and stakeholder requirements.
• Offer specialist guidance related to the assigned work area.
• Take ownership of risk management and ensure work aligns with relevant rules, regulations, and codes of conduct.
• Develop an understanding of how teams contribute to broader business objectives and collaborate effectively.
• Build operational expertise and apply judgement based on prior experience and established practices.
• Evaluate options in situations not fully covered by procedures.
• Communicate sensitive information to customers when required for advisory or administrative matters.
• Develop strong working relationships with stakeholders and customers to address their needs.

All colleagues are expected to demonstrate Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship. They should also follow the Barclays Mindset of Empower, Challenge, and Drive in their daily work.

In this role, you will manage operational processes within a business area, maintain process integrity, support risk management initiatives, and ensure compliance with regulatory requirements. The role involves ownership of assigned tasks and alignment with relevant policies and conduct standards.

The position focuses on end-to-end payment processing, particularly cross-border transactions. Responsibilities include ensuring accuracy, compliance, and timely execution of payments while handling exceptions, reconciliations, and collaboration with internal stakeholders to maintain smooth payment operations.

Key Responsibilities

• Process and monitor SWIFT cross-border payments, including MT and ISO 20022 message formats.
• Manage investigations and exceptions such as payment recalls, rejections, returns, and discrepancies.
• Perform Nostro and Vostro account reconciliations and resolve breaks within defined service levels.
• Ensure compliance with payment cut-off times, value dates, FX considerations, and charge structures.

Desirable Skills

• Understanding of SWIFT messaging including MT103, MT202, and MT202 COV formats.
• Knowledge of cross-border payment lifecycles and correspondent banking concepts.
• Experience handling operational exceptions and payment investigations.