Overview
Job Description
The Associate, Technology Operations Engineering role involves monitoring and maintaining technology systems and infrastructure. This position provides technical support and collaborates on developing new technologies and procedures to align with business objectives.
Responsibilities
- Provide hands-on support for the runtime operation of applications, ensuring high availability and performance, and driving Mean Time to Restore service level targets.
- Participate in incident response and root cause analysis efforts to ensure the stability and resilience of applications.
- Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures.
- Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues.
- Work closely with cross-functional teams to understand application architecture and provide input on runtime and operational requirements early in the software development lifecycle.
- Support and monitor software across test, integration, and production environments using Continuous Integration and Continuous Delivery tools, such as Jenkins.
- Automate deployments in test or production environments using standard procedures.
- Explore new automation techniques to refine the agility, speed, and quality of engineering initiatives and efforts.
- Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes, improve efficiency, and reduce toil.
- Drive automation and ensure automated test scripts are completed for new features.
- Mentor peers and demonstrate a passion for a continuous learning environment for the team.
- Exhibit a good attitude, effective communication, and a willingness to learn and collaborate.
- Foster a culture of innovation, new ideas, and continuous improvement.
- Challenge the status quo, demonstrate risk-taking, and implement creative ideas.
- Implement resiliency standards, tooling, and best practices.
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Key Skills
Related Tags
Education Requirements
- Bachelor's degree in Computer Science
- Bachelor's degree in Computer Engineering
Eligible Batch Years
American Express
American Express Company (Amex) is a globally recognized multinational financial services corporation, founded in 1850 and headquartered in New York City, USA. Known for its premium charge cards, credit cards, and travel-related services, American Express has built a reputation for exceptional customer service, strong brand loyalty, and catering to affluent consumers and businesses. The company's mission is to provide trusted, innovative payment, travel, and expense management solutions that enrich the lives of its customers and help them achieve their goals.
With over 60,000 employees worldwide, American Express operates in more than 130 countries, serving millions of cardholders and merchants. It consistently ranks among the world's most valuable brands and is recognized for its commitment to diversity, sustainability, and digital innovation. Recent achievements include expanding its digital payment capabilities, forging strategic partnerships in fintech, and enhancing rewards programs to meet evolving customer needs. American Express continues to play a leading role in shaping the future of global payments and financial services.
Company Details
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Websiteamericanexpress.com