American Express Gurugram Hiring Apprentice Customer Service | Bachelor's Degree

Job Description

American Express provides customer service support to Corporate Card Members, handling day-to-day queries, service requests and account concerns over the phone. The role requires understanding members' needs, giving accurate information, resolving issues efficiently and ensuring a smooth service experience. The focus is on high-quality service, compliance with company policies, and strong customer satisfaction and operational performance.

Key Responsibilities

• Resolve customer queries and follow established procedures as appropriate
• Offer alternatives and apply strong call handling skills to reach the best possible solutions and first contact resolution for Card Members
• Meet customer, employee and shareholder metrics, highlight issues through feedback, and recommend changes to workflows, procedures and service levels based on customer demands
• Adhere to quality and compliance guidelines, make quick decisions and respond to customer inquiries
• Work 24/7 and rotational shifts, including night shifts
• Work in a hybrid environment

Qualifications

• Bachelor's degree
• No more than 5 years between highest education degree completion date and joining date
• Should not have enrolled in any prior Government Apprenticeship programs
• Strong attention to detail and accuracy
• Good communication and interpersonal skills
• Willingness to learn and adapt to new tasks and challenges, with the ability to maintain confidentiality
• Proficiency in basic computer applications (e.g., Microsoft Office Suite)
• Ability to work effectively in a team and independently
• Dependability, self motivation and change management ability
• Personal excellence and resiliency, staying positive and calm in difficult situations
• Comfortable with rotational shifts and week offs following US time zones

About the Company

American Express builds its culture on a 175-year history of innovation, shared values and Leadership Behaviors, and a commitment to back customers, communities and colleagues. The company offers differentiated products and world-class customer service, with a strong risk mindset and a brand promise of trust, security and service.

As part of Team Amex, employees get comprehensive support for holistic well-being and many chances to learn new skills, develop as leaders and grow their careers. Voices and ideas matter, and the work makes an impact on the future of American Express.