American Express Hiring Apprentice in Gurugram | Hybrid

Job Description

You will provide end-to-end servicing support to Program Administrators (PAs) who manage American Express U.S. Corporate Card Programs, acting as the main point of contact for corporate account servicing and administrative enquiries. You will deliver strong customer experiences by resolving client enquiries accurately and efficiently, building client relationships, and protecting financial integrity.

Key Responsibilities

• Handle Program Administrator servicing enquiries across voice channels.
• Resolve administrative account enquiries, charge and billing enquiries, account maintenance, card servicing, and corporate program requests.
• Assess customer needs and offer suitable solutions, identifying relevant products, services, and self-service options.
• Build rapport with Program Administrators, including senior client stakeholders, and provide personalized servicing.
• Keep customer records accurate and ensure compliance with internal policies and regulatory requirements.
• Work with internal partners to deliver timely and effective customer resolutions.

Qualifications

Minimum qualifications include a Bachelor's degree, no more than 5 years between the highest degree completion date and the joining date, and no prior enrolment in Government Apprenticeship programs. Strong attention to detail, good communication and interpersonal skills, willingness to work 24/7 shifts with rotational week offs (primarily US shift window), a willingness to learn, and the ability to maintain confidentiality are also required.

Preferred qualifications include computer literacy, the ability to navigate multiple systems at speed and accuracy, active listening, resilience for handling a steady stream of calls while meeting metrics, a consultative approach, problem-solving to resolve issues on first contact, and strong negotiation, analytical, and decision-making skills.

About the Company

American Express builds its culture on a 175-year history of innovation, shared values, Leadership Behaviors, and a commitment to back customers, communities, and colleagues. The company operates with a strong risk mindset and aims to uphold its brand promise of trust, security, and service.

As part of Team Amex, you get comprehensive support for holistic well-being, many chances to learn new skills, develop as a leader, and grow your career. Your voice and ideas matter, and your work makes an impact.