Alcon Hiring Payroll Apprentice in Bangalore | Freshers Eligible

We are looking for a detail-oriented and proactive Apprentice, Global Benefits Operations to support the handling of employee benefit-related cases across countries supported by Aon. The role involves reviewing, processing, tracking, and resolving benefits queries and transactions in line with defined processes, service level agreements, and country-specific requirements. Aon supports multinational organizations with globally aligned and locally relevant benefits strategies, so accuracy, responsiveness, and process discipline matter a great deal in this work.

This apprenticeship suits someone who wants to build experience in global HR operations, benefits administration, case handling, stakeholder coordination, and service delivery in a fast-paced setting.

Key Responsibilities

• Support the end-to-end handling of employee benefits cases for countries supported by Aon.
• Review incoming benefits requests and make sure cases are categorized, assigned, and processed accurately.
• Respond to employee, manager, and stakeholder queries about benefits within agreed timelines.
• Validate case details and supporting documentation before processing.
• Maintain accurate records in HR systems, case management tools, and trackers.
• Follow country-specific process guidelines, benefit eligibility rules, and documentation requirements.
• Escalate complex, high-risk, or out-of-scope cases to the appropriate team or supervisor.
• Coordinate with internal teams, vendors, and stakeholders to support case resolution.
• Monitor pending cases and follow up to ensure timely closure.
• Support service delivery by adhering to defined SLA, quality, and compliance requirements.
• Identify recurring issues, process gaps, and improvement opportunities, and share observations with the team.
• Help prepare reports, dashboards, and status updates on benefits case volumes and trends.
• Keep employee and organizational information confidential at all times.
• Be available to work fluctuating shifts, including night shifts, weekends, and holidays when business needs require it.

Key Skills and Competencies

• Strong attention to detail and accuracy
• Good written and verbal communication skills
• Ability to manage tasks in a fast-paced, high-volume environment
• Strong organizational and time management skills
• Ability to follow standard processes and instructions carefully
• Basic analytical and problem-solving skills
• Customer and service-oriented mindset
• Ability to work collaboratively with global teams
• Willingness to learn country-specific benefits processes and policies
• Flexibility to work rotating shifts, including night shift

Behavioral Expectations

• Shows professionalism and accountability
• Shows willingness to learn and accept feedback
• Handles confidential data responsibly
• Communicates clearly and respectfully with stakeholders
• Takes ownership of assigned tasks and follows through on time
• Adapts well to changing priorities and shift schedules

Success Measures

• Accuracy in case handling and documentation
• Timely turnaround of assigned benefit cases
• Adherence to SLA and quality standards
• Effective stakeholder communication
• Consistent process compliance
• Willingness to learn and improve continuously

Working Conditions

• May require working in global support windows across multiple time zones
• Rotational schedule with day, evening, and night shifts
• Ability to support peak volumes during critical business periods
• Hybrid or in-office support may be required based on business needs