Overview
Job Description Summary
This role establishes and maintains information in all Alcon Customer databases, which are USER ID protected environments under AFCM controls to ensure system integrity. Responsible for quality reviews and maintaining the accuracy of information entered in the system. Works closely with internal teams to resolve issues and align processes when necessary to ensure proper support for dependent internal functional teams.
Work hours: 6:30 PM to 3:30 AM IST, Monday to Friday. Schedule adjusts as needed to support US Daylight Savings Time.
Job Description
Perform account management activities including, but not limited to:
- Creating Customer, Commercial (revenue) and Professional accounts
- Accurately affiliating Customer, Commercial and Professional accounts
- Accurately affiliating account partner functions
Perform account management license activities to comply with PDMA, VAWD, AFCM, etc. regulations:
- Assign accurate HCO license numbers
- Assign accurate HCP license numbers, including certification codes if applicable
- Validate Tax ID information
Field external and internal account inquiries including, but not limited to:
- Name and/or address change
- Ownership change
- Expedited shipping requests
- Freight
- Credit Cards
- Indirect Reporting
- Optical Networks and Buying Groups
Field customer/consumer calls including, but not limited to:
- Answering inbound calls from customers and various internal departments
- Case initiation and resolution
- Making outbound calls to customers and various internal departments
Competencies
- Action Oriented
- Attention to Detail
- Critical Thinking
- Collaborates Effectively
- Communicates Effectively (verbal and written)
Functional and System Knowledge to be Developed in Role
- Surgical, Vision Care & Pharma franchises and product lines
- Cross franchise and function systems and processes
- CRM/SFDC
- ERP/SAP
- MDM/Reltio
- MS Office
- Licensing Software
Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.
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Education Requirements
- Bachelor's degree or equivalent experience
Eligible Batch Years
Alcon
Alcon is a global leader in eye care, dedicated to helping people see brilliantly. Founded in 1945 and headquartered in Geneva, Switzerland, Alcon operates in over 60 countries and serves patients and customers in more than 140 markets worldwide. The company specializes in ophthalmic surgical products, contact lenses, and lens care solutions, offering a broad portfolio that addresses a wide range of vision needs. With over 25,000 employees, Alcon is recognized for its innovation, quality, and commitment to improving lives through advanced eye care technologies.
Alcon's mission is to provide high-quality products and services that enhance sight and improve quality of life. Its surgical division offers state-of-the-art equipment and consumables for cataract, vitreoretinal, and refractive surgeries, while its vision care division delivers leading contact lens brands and lens care products. In recent years, Alcon has expanded its product pipeline with innovative intraocular lenses and advanced surgical visualization systems, strengthening its position as a trusted partner for eye care professionals. The company continues to invest heavily in research and development, ensuring it remains at the forefront of ophthalmic advancements.
Company Details
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Websitealcon.com