Virtusa Hiring GCP Cloud Support Engineer - Bangalore | ₹4-8L

Job Description

As a Cloud Support Agent, you will serve as the first point of contact for users facing technical issues within Google Cloud Platform (GCP) and Google Workspace. The role focuses on delivering fast, empathetic, and effective troubleshooting. You will use monitoring dashboards and AI-assisted tools to identify, classify, and resolve infrastructure or collaboration problems while ensuring system stability and user productivity.

Key Responsibilities

• Issue Triage: Monitor incoming support tickets through Jira or ServiceNow, categorize them by severity, and identify the underlying technical issue.
• Platform Support: Help users with common GCP activities such as restarting virtual machines, managing Cloud Storage permissions, and checking Cloud SQL connectivity.
• Workspace Management: Handle daily Google Workspace tasks including password resets, two-step verification (2SV) recovery, and Shared Drive access requests.
• Runbook Execution: Follow documented step-by-step runbooks to address known issues and minimize escalation.
• Health Monitoring: Use Google Cloud Operations Suite (formerly Stackdriver) to track alerts related to CPU usage, disk capacity, or service disruptions.
• Log Analysis: Review logs using Cloud Logging and AI-based tools to investigate errors and support troubleshooting activities.

Requirements

• 0 to 2 years of experience in IT support, help desk operations, or cloud operations.
• Bachelor's degree in Computer Science, Information Technology, or equivalent technical certifications.
• Basic understanding of Google Cloud services including Compute Engine, IAM, and VPC networking.
• Google Cloud Digital Leader certification required. Associate Cloud Engineer certification is preferred.
• Familiarity with GenAI tools such as Gemini for interpreting code snippets or analyzing error logs.
• Strong English communication skills and a customer-focused approach.