Sutherland is Hiring Customer Service Support Specialist (Hyderabad) | ₹2.5 LPA

We are looking for a friendly, customer-focused retail support professional to join our Hyderabad team. You will be the face of the organization, delivering excellent service while keeping the retail environment positive and welcoming. You will handle customer inquiries, resolve issues, and make sure every interaction supports customer satisfaction.

Responsibilities

• Respond to customer questions about products, services, and store policies in a timely, professional manner
• Help customers choose products and offer knowledgeable recommendations based on their needs
• Process sales, returns, and exchanges accurately using point-of-sale systems
• Handle customer complaints and concerns with empathy and patience
• Keep accurate customer records and documentation according to company procedures
• Support store operations with merchandising, inventory checks, and store organization
• Work with team members to keep daily operations running smoothly and service consistent
• Follow company policies and maintain a professional appearance and demeanor
• Help create a positive shopping experience that builds loyalty and repeat business

Additional Information

All your information will be kept confidential according to EEO guidelines.

About Sutherland

Sutherland works in artificial intelligence, automation, cloud engineering, and advanced analytics, helping business leaders succeed. We work with well-known brands worldwide, combining market-leading technology with business process excellence.

The company holds over 200 inventions under several patents across AI and other critical technologies. Through its products and platforms, Sutherland supports digital transformation, optimizes business operations, and delivers solutions through an "as a service" model.

Unlocking digital performance. Delivering measurable results.