Overview
About the Role
Grade Level (for internal use): 08
The Team:
The global Revenue Operations team operates across Pakistan, India, and the Philippines. The group supports commercial frontline teams throughout the Order-to-Cash process by submitting quotes, generating contracts, and coordinating with teams such as Legal, Order Management, Fulfillment, and Client Financial Relations.
The Impact:
This team focuses on improving revenue generation processes and strengthening the commercial buying experience. In this role, you will help enhance operational efficiency, support the broader commercial organization, and contribute to improving client interactions.
What’s in it for you:
S&P Global maintains a results-focused environment where accountability and high standards are valued. Strong performance is recognized with opportunities for growth and the chance to develop into specialized roles while serving as a resource for the team.
Responsibilities
- Price new sales and renewal quotes in Salesforce, working closely with sales teams to determine appropriate pricing strategies for client needs, including strategic and high ACV accounts.
- Assist internal partners with updating starting and ending ACV values in Salesforce so sales and marketing dashboards in Power BI accurately reflect the data.
- Lead cross-team initiatives focused on reducing order return rates for CPQ quotes, managing suspensions, and handling usage billing requests such as AMR PPV and Real-Time Premium exchange.
- Serve as a subject matter expert by contributing insights to business strategy and supporting the mentoring and training of junior team members.
- Manage day-to-day workflow execution while ensuring team deliverables are completed effectively.
- Participate in process improvement initiatives that help streamline team operations and implement best practices.
- Collaborate with internal stakeholders on data cleanup efforts and User Acceptance Testing (UAT) related to system changes.
- Work with management to refine departmental processes including deliverable tracking, metrics development, and assignment workflows.
- Identify operational gaps and develop mechanisms to support new capabilities and evolving business processes.
- Lead and contribute to cross-functional projects designed to improve operational efficiency and collaboration.
Requirements
- Advanced proficiency in Microsoft Office, particularly Excel for complex analysis, modeling, and reporting.
- Strong knowledge of Salesforce reporting and Salesforce CPQ (Configure, Price, Quote).
- Experience with User Acceptance Testing (UAT) for validating system updates and enhancements.
- Ability to manage multiple projects and deliver results within tight timelines.
- Strong analytical ability with attention to detail and a proactive approach to problem solving.
- Capability to collaborate effectively with stakeholders across teams and departments.
- Ability to work independently while maintaining accountability for outcomes.
- Excellent organization and prioritization skills in a fast-paced environment.
About S&P Global Market Intelligence
S&P Global Market Intelligence delivers data, insights, and technology that help organizations operate with confidence and make informed decisions. The division works with customers worldwide to provide analytics and solutions that expand perspective and support strategic decision making.
Our Mission
Advancing Essential Intelligence.
Our People
With more than 35,000 employees globally, S&P Global brings together diverse expertise and perspectives. Teams work on initiatives ranging from sustainability measurement and energy transition analysis to building workflow solutions that help organizations access and apply critical insights.
Our Values
Integrity, Discovery, Partnership
The company is committed to maintaining integrity, encouraging discovery, and working in partnership with colleagues and customers to achieve shared goals.
Benefits
- Health and wellness coverage designed to support physical and mental wellbeing.
- Flexible time off to maintain balance and productivity.
- Continuous learning resources to support career growth and skill development.
- Financial programs including retirement planning and education support.
- Family-focused benefits and additional employee perks.
Equal Opportunity
S&P Global is an equal opportunity employer. Employment decisions are based on qualifications, experience, and business needs without regard to protected characteristics.
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Education Requirements
- Not specified
Eligible Batch Years
S&P Global
S&P Global is a leading multinational provider of financial information, analytics, and market intelligence. Founded in 1860, the company delivers essential data, benchmarks, and insights to help businesses, governments, and individuals make informed decisions. With a mission to transform data into actionable intelligence, S&P Global operates across multiple segments including Ratings, Market Intelligence, Commodity Insights, and Indices, serving clients worldwide.
Headquartered in New York City, USA, S&P Global employs over 35,000 professionals across more than 30 countries. It is renowned for its credit ratings, widely used by investors and financial institutions to assess creditworthiness, and for its S&P Dow Jones Indices, which include globally recognized benchmarks like the S&P 500. In recent years, the company has expanded its capabilities through strategic acquisitions, such as the merger with IHS Markit in 2022, strengthening its position as a premier source of integrated data and analytics in the financial services industry.
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