Red Hat Hiring Junior Technical Account Manager (Mumbai)

Red Hat is a leading provider of enterprise open source software solutions. Using a community driven approach, the company delivers high performance Linux, cloud, container, and Kubernetes technologies. Technical field teams work closely with customers and partners to understand challenges and demonstrate how Red Hat technologies support business transformation.

Job Summary

The Junior Technical Account Manager (JTAM) role focuses on building foundational knowledge of Red Hat products and support processes. The position supports customer satisfaction by helping resolve basic technical issues and developing an understanding of customer environments.

The JTAM follows defined procedures, performs initial troubleshooting, and interacts with customers on technical matters. The role also develops judgment in prioritizing issues while contributing to a collaborative team environment through knowledge sharing and technical account management support.

What You Will Do

During the first year, you will participate in the FASTER Program, a 12 month development program designed to build deep technical knowledge and customer engagement skills. Participants gain hands on exposure to Red Hat technologies, learn from experienced professionals, and contribute to real customer solutions.

• Learn how Red Hat supports customers in addressing technical, development, and business challenges using its product portfolio and services
• Develop technical capabilities across Red Hat solutions related to cloud and automation through structured training and industry certifications
• Support experienced team members in delivering technical and architectural guidance to enterprise customers
• Assist sales teams in delivering customer value through enterprise IT solutions built on Red Hat platforms

Key Responsibilities

• Respond to customer inquiries and requests while following established procedures
• Document customer interactions and monitor issue resolution progress using internal systems
• Escalate complex technical problems to senior engineers or specialists when required
• Participate in internal training to expand product knowledge and technical capabilities
• Assist with customer onboarding activities and account maintenance tasks
• Identify and document solutions for recurring technical issues
• Contribute to knowledge base articles and support documentation

What You Will Bring

• Interest in open source technologies and building a career in the technology industry
• Technical knowledge in computer science, information technology, or related areas gained through academic programs, certifications, or boot camps
• Experience applying troubleshooting, documentation, and analytical skills in enterprise IT related projects
• Understanding of basic networking concepts and configuration
• Familiarity with infrastructure technologies, particularly Linux and container platforms
• Ability to work independently while collaborating with internal teams and customers
• Experience with Red Hat technologies such as Red Hat Enterprise Linux, OpenShift, or Ansible Automation Platform is beneficial

About Red Hat

Red Hat provides enterprise open source software solutions used by organizations around the world. With teams across more than 40 countries, the company delivers technologies that power Linux, cloud, container, and Kubernetes platforms. Employees work across flexible environments and collaborate in an open culture where ideas can come from any level of the organization.

Inclusion at Red Hat

The company culture is built on open source values including transparency, collaboration, and inclusion. Red Hat encourages participation from people of diverse backgrounds and experiences, enabling teams to share ideas, challenge assumptions, and drive innovation together.

Equal Opportunity Policy

Red Hat is an equal opportunity employer and reviews applicants without discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws.