Red Hat is a leading provider of enterprise open source software solutions. Using a community driven approach, the company delivers high performance Linux, cloud, container, and Kubernetes technologies. Technical field teams work closely with customers and partners to understand challenges and demonstrate how Red Hat technologies support business transformation.
The Junior Technical Account Manager (JTAM) role focuses on building foundational knowledge of Red Hat products and support processes. The position supports customer satisfaction by helping resolve basic technical issues and developing an understanding of customer environments.
The JTAM follows defined procedures, performs initial troubleshooting, and interacts with customers on technical matters. The role also develops judgment in prioritizing issues while contributing to a collaborative team environment through knowledge sharing and technical account management support.
During the first year, you will participate in the FASTER Program, a 12 month development program designed to build deep technical knowledge and customer engagement skills. Participants gain hands on exposure to Red Hat technologies, learn from experienced professionals, and contribute to real customer solutions.
Red Hat provides enterprise open source software solutions used by organizations around the world. With teams across more than 40 countries, the company delivers technologies that power Linux, cloud, container, and Kubernetes platforms. Employees work across flexible environments and collaborate in an open culture where ideas can come from any level of the organization.
The company culture is built on open source values including transparency, collaboration, and inclusion. Red Hat encourages participation from people of diverse backgrounds and experiences, enabling teams to share ideas, challenge assumptions, and drive innovation together.
Red Hat is an equal opportunity employer and reviews applicants without discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws.
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Red Hat, Inc. is a globally recognized leader in open-source software solutions, founded in 1993 and headquartered in Raleigh, North Carolina, USA. The company is best known for its enterprise-grade Linux distribution, Red Hat Enterprise Linux (RHEL), and a wide range of products and services that enable organizations to build, deploy, and manage applications across hybrid cloud environments. Red Hat's mission is to unlock the potential of open-source innovation, empowering customers to achieve greater flexibility, scalability, and security in their IT infrastructure.
With over 20,000 employees worldwide, Red Hat operates as a subsidiary of IBM, following its acquisition in 2019. The company maintains a strong reputation for fostering collaboration within the open-source community and contributing to projects such as Kubernetes, OpenShift, and Ansible. Recent achievements include expanding its cloud-native offerings, strengthening partnerships with major cloud providers, and driving adoption of containerized workloads. Red Hat continues to be a trusted partner for enterprises seeking robust, open-source solutions in an increasingly digital and interconnected world.
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