Overview
Introduction
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.
Your role and responsibilities
As a Process Associate – Order Management (Health Care - Voice), you will be responsible for resolving inquiries, requests, and concerns and providing accurate information. You should be flexible to work in shifts.
Your primary responsibilities include:
- Coordinate activities associated with Order management
- Recognize potential threats and suggest suitable actions
- Adhere to SLAs and timelines
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
- Graduate with 0-1 year of experience in a Healthcare domain
- Ability to handle queries through calls and email follow-ups
- Readiness to work in shifts as needed for the job
- Strong communication abilities with fluency
- Ability to work under pressure
Preferred technical and professional experience
- Proficient in MS Office applications
- Self-directed and ambitious achiever
- Meeting targets effectively
- Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills
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Key Skills
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Education Requirements
- Bachelor's Degree
- Master's Degree (Preferred)
Eligible Batch Years
IBM
International Business Machines Corporation (IBM) is a globally renowned technology and consulting multinational headquartered in Armonk, New York, USA. Founded in 1911, IBM has evolved from a manufacturer of hardware such as mainframes and personal computers into a leader in enterprise software, cloud computing, artificial intelligence, and quantum computing. With over 280,000 employees worldwide, IBM operates in more than 170 countries, serving clients across industries with cutting-edge solutions and strategic consulting services.
IBM's mission is to leverage technology and innovation to help clients transform their businesses, unlock new opportunities, and address complex challenges. The company is recognized for its pioneering work in AI through its Watson platform, advancements in hybrid cloud infrastructure, and leadership in quantum computing research. In recent years, IBM has made significant strides in expanding its hybrid cloud capabilities, notably through the acquisition of Red Hat, and has focused on sustainability initiatives and digital transformation projects for enterprises globally.
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