Overview
Join IBM Consulting, where we foster long-term client relationships and collaborate closely with organizations worldwide. In this role, you'll be part of IBM BPO, a division of Consulting that accelerates digital transformation through agile methodologies, process mining, and AI-powered workflows.
You'll work with visionaries across multiple industries to enhance hybrid cloud and AI journeys for some of the world's most innovative companies. Our strategic partner ecosystem and robust technology platforms, including IBM Software and Red Hat, enable you to make a meaningful impact for clients.
Curiosity and a constant quest for knowledge are the foundation of success in IBM Consulting. You'll receive support from mentors and coaches who encourage you to challenge norms, explore ideas beyond your role, and develop creative solutions that create groundbreaking impact for a wide network of clients. Our culture of evolution and empathy focuses on long-term career growth and learning opportunities in an environment that values your unique skills and experience.
As a Process Associate – Order Management (Health Care - Voice), you will resolve inquiries, requests, and concerns while providing accurate information. Flexibility to work in shifts is required.
Your primary responsibilities include:
- Coordinate activities associated with order management
- Recognize potential threats and suggest suitable actions
- Adhere to SLAs and timelines
- Graduate with 0-1 year of experience in the Healthcare domain
- Handle queries through calls and email follow-ups
- Readiness to work in shifts as needed
- Strong communication abilities with fluency
- Ability to work under pressure
- Proficient in MS Office applications
- Self-directed and ambitious achiever
- Meet targets effectively
- Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills
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Education Requirements
- Graduate
Eligible Batch Years
IBM
International Business Machines Corporation (IBM) is a globally renowned technology and consulting multinational headquartered in Armonk, New York, USA. Founded in 1911, IBM has evolved from a manufacturer of hardware such as mainframes and personal computers into a leader in enterprise software, cloud computing, artificial intelligence, and quantum computing. With over 280,000 employees worldwide, IBM operates in more than 170 countries, serving clients across industries with cutting-edge solutions and strategic consulting services.
IBM's mission is to leverage technology and innovation to help clients transform their businesses, unlock new opportunities, and address complex challenges. The company is recognized for its pioneering work in AI through its Watson platform, advancements in hybrid cloud infrastructure, and leadership in quantum computing research. In recent years, IBM has made significant strides in expanding its hybrid cloud capabilities, notably through the acquisition of Red Hat, and has focused on sustainability initiatives and digital transformation projects for enterprises globally.
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Websiteibm.com