Process Associate Order Management (Healthcare Voice) at IBM Gurgaon

A career in IBM Consulting emphasizes long-term relationships and close collaboration with clients across the globe. In this role, you will be part of IBM BPO, which is part of Consulting and accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to enhance the hybrid cloud and AI journey for some of the most innovative and valuable companies worldwide. Your ability to drive impact and create meaningful change for clients is supported by our strategic partner ecosystem and robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge are the foundation of success in IBM Consulting. In your role, you'll be guided by mentors and coaches who encourage you to challenge the norm, explore ideas beyond your role, and develop creative solutions that lead to groundbreaking impact for a wide network of clients. Our culture of evolution and empathy focuses on long-term career growth and learning opportunities in an environment that values your unique skills and experience.

As a Process Associate – Order Management (Health Care - Voice), you will be responsible for resolving inquiries, requests, and concerns and providing accurate information. You should be flexible to work in shifts.

Your primary responsibilities include:

• Coordinate activities associated with Order management
• Recognize potential threats and suggest suitable actions
• Adhere to SLAs and timelines
• Graduate with 0-1 year of experience in a Healthcare domain
• Ability to handle queries through calls and email follow-ups
• Readiness to work in shifts as needed for the job
• Strong communication abilities with fluency
• Ability to work under pressure
• Proficient in MS Office applications
• Self-directed and ambitious achiever
• Meeting targets effectively
• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills