IBM Gurgaon Hiring Process Associate Order Management Health Care | Freshers Eligible

About the Role

A career in IBM Consulting centers on long-term relationships and close collaboration with clients around the world. In this role, you will work for IBM BPO, part of Consulting, which accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You will work with specialists across many industries to advance the hybrid cloud and AI journey for clients. Your work will be supported by IBM's strategic partner ecosystem and technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a steady drive to learn are the foundation of success in IBM Consulting. You will be supported by mentors and coaches who encourage you to question the usual approach, explore ideas beyond your role, and build creative solutions for clients. The culture focuses on long-term career growth and learning in an environment that values your unique skills and experience.

Responsibilities

As a Process Associate, Order Management (Health Care, Voice), you will resolve inquiries, requests, and concerns and provide accurate information. You should be flexible to work in shifts.

• Coordinate activities associated with order management
• Recognize potential threats and suggest suitable actions
• Adhere to SLAs and timelines
• Handle queries through calls and email follow-ups
• Work in shifts as needed for the job
• Meet targets effectively
• Analyze complex data while maintaining strong interpersonal and organizational skills

Requirements

• Graduate with 0-1 year of experience in a healthcare domain
• Strong communication abilities with fluency
• Ability to work under pressure
• Proficient in MS Office applications
• Self-directed and ambitious achiever