IBM Gurgaon Hiring Process Associate Order Management | Freshers Eligible

Job Description

A career in IBM Consulting centers on long-term relationships and close collaboration with clients around the world. In this role, you will work for IBM BPO, part of Consulting, which speeds up digital transformation using agile methodologies, process mining, and AI-powered workflows.

You will work with visionary teams across many industries to advance the hybrid cloud and AI journey for some of the most innovative companies in the world. Your work will be supported by strategic partners and IBM's technology portfolio, including IBM Software and Red Hat.

Curiosity and a constant drive to learn are the foundation of success in IBM Consulting. Mentors and coaches will encourage you to question the norm, explore ideas beyond your role, and build creative solutions with lasting impact for a wide network of clients. The culture of evolution and empathy focuses on long-term career growth and learning in an environment that values your unique skills and experience.

As a Process Associate, Order Management (Health Care - Voice), you will resolve inquiries, requests, and concerns and provide accurate information. You should be flexible to work in shifts.

Your primary responsibilities include:

• Coordinating activities associated with order management
• Recognizing potential threats and suggesting suitable actions
• Adhering to SLAs and timelines
• Handling queries through calls and email follow-ups
• Working in shifts as needed for the job
• Working under pressure and meeting targets effectively

You should have 0-1 year of experience in the healthcare domain, strong and fluent communication skills, proficiency in MS Office applications, and a self-directed, ambitious approach. You should also be able to analyze complex data and have strong interpersonal and organizational skills.