IBM Bangalore Hiring Operations Buyer | Hybrid

At IBM Finance & Operations, the team acts as the backbone of IBM's transformation, driving efficiency, transparency and smart decision-making across the business. The group provides the insight and discipline that guide strategy, protect financial strength and enable IBM to invest in innovation and growth.

Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You will partner with colleagues across functions and geographies, using data, technology and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development and a culture that values diverse perspectives.

As a Procurement Operations Specialist, you will support procurement applications and processes, along with accounts payable help requests. This role is the single point of contact for global procurement professionals and suppliers, making sure the procurement organization and client organization are well supported.

Key Responsibilities

• Provide Call Center Support: Respond to incoming calls and emails, deliver high-quality support and resolve client queries related to procurement tools and processes. Receive and document clear, accurate help requests from IBM internal clients and suppliers.
• Resolve Problems and Escalate: Gather relevant problem information, generate problem reports and escalate to the appropriate Level 2 contact when needed. Give clients regular updates on the status of their tickets.
• Maintain Accurate Records: Create a call log for every help request, confirm contact information and document problems and questions accurately.
• Utilize Knowledge Database: Consult the knowledge database for guidance when answering client questions and apply knowledge of supported procurement applications to resolve issues.
• Deliver High-Quality Service: Show courteous and empathetic behavior with clients, using professional call handling skills and meeting high-quality standards.

Additional Exposure

• Familiarity with IBM procurement tools and processes, including procurement applications and accounts payable systems.
• Understanding of professional call handling, including clear communication, problem determination and conflict resolution.
• Basic understanding of the organizational structure of global procurement and its relationships with internal clients and suppliers.
• Exposure to problem-solving techniques, including gathering information, generating problem reports and escalating issues.
• Basic software skills, such as Excel, and the ability to use knowledge databases for guidance.
• Proficiency in additional languages may be beneficial for communicating with global clients and suppliers.
• Familiarity with other Microsoft Office tools may be advantageous when using knowledge databases and resolving client queries.
• In-depth understanding of supported procurement applications and their functionality may improve the quality of support provided to clients.