Overview
About the Role
Join the Technical Support team as a Technical Escalation Management Intern. You will learn how enterprise-level critical support situations are handled, shadowing and assisting senior managers as they coordinate cross-functional technical teams, communicate with enterprise clients, and drive complex support cases to resolution.
Key Responsibilities
- Support Issue Resolution: Help coordinate internal technical teams, vendors, and partners to resolve critical customer support cases.
- Track and Report: Help monitor case progress, update tracking dashboards, and prepare status reports for technical teams and leadership.
- Client Communication: Learn how to manage client relationships during escalations and draft clear updates on technical fixes.
- Process and Tooling: Gain hands-on experience with enterprise support systems and internal escalation workflows.
- Identify Improvements: Review completed cases to spot recurring patterns, improve product quality, and suggest proactive support solutions.
Requirements
- Currently pursuing a degree in Computer Science, Information Technology, Engineering, or a related field.
- Basic understanding of IT systems, enterprise hardware, storage, or operating systems.
- Strong written and verbal communication skills.
- Strong organizational, problem-solving, and time-management abilities.
- Eagerness to learn project management practices and cross-team collaboration in an enterprise environment.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
Key Skills
Related Tags
Browse More Jobs
Education Requirements
- Currently pursuing a degree in Computer Science, Information Technology, Engineering, or a related field
Eligible Batch Years
IBM
International Business Machines Corporation (IBM) is a globally renowned technology and consulting multinational headquartered in Armonk, New York, USA. Founded in 1911, IBM has evolved from a manufacturer of hardware such as mainframes and personal computers into a leader in enterprise software, cloud computing, artificial intelligence, and quantum computing. With over 280,000 employees worldwide, IBM operates in more than 170 countries, serving clients across industries with cutting-edge solutions and strategic consulting services.
IBM's mission is to leverage technology and innovation to help clients transform their businesses, unlock new opportunities, and address complex challenges. The company is recognized for its pioneering work in AI through its Watson platform, advancements in hybrid cloud infrastructure, and leadership in quantum computing research. In recent years, IBM has made significant strides in expanding its hybrid cloud capabilities, notably through the acquisition of Red Hat, and has focused on sustainability initiatives and digital transformation projects for enterprises globally.
Company Details
Connect With Us
Websiteibm.com