HCLTech Madurai Hiring Campus Beginner | Expense Claims Specialist

Job Summary

This role covers end-to-end expense claim processing through the SAP Concur platform and GCS, an in-house tool, along with timely support for employees via the self-service desk portal. The specialist keeps claims aligned with company policies, resolves queries efficiently, and helps drive process improvements.

Key Responsibilities

Expense Claim Processing

• Review and validate employee expense claims submitted via Concur and GCS, acting within defined SLAs.
• Make sure claims comply with company travel and expense policies.
• Coordinate with team leads, managers and other stakeholders for approvals and escalations.
• Monitor claim status and follow up on pending claims.
• Process accounting entries in SAP and reconcile employee accounts.

Employee Query Handling

• Respond to employee queries on expense claims, reimbursements, payroll, and Concur/GCS usage via the self-service desk portal within defined SLAs.
• Guide employees on claim submission procedures and policy clarifications.
• Maintain a high standard of customer service and professionalism in every interaction.