Overview
Job Description
- Process cases as per standard operating procedures for each case type.
- Use computerized systems for tracking, gathering information, providing information, referrals, routine cases, and troubleshooting.
- Meet or exceed daily productivity standards while adhering to quality standards.
- Achieve all case processing quality standards and meet service level timelines.
- Process maintenance requests to the highest quality standards with no slippage.
- Complete all work types within SLA, which may require flexible working hours or overtime.
- Ensure requests are processed according to standard desktop procedures, routing any exceptions to SMEs.
- Receive constant monitoring, coaching, and development to ensure continuous quality improvement and consistent service standards.
Key Responsibilities
- Operate and maintain customer-related information systems to required standards, maintaining accurate records and accessing information to enable work processing.
- Comply with Client Security Policy and Procedures at all times.
- Remain committed to service excellence.
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Key Skills
Related Tags
Education Requirements
- Bachelor of Commerce
- Must have command over MS Office applications
Eligible Batch Years
EXL
EXL (EXL Service Holdings, Inc.) is a global data analytics, digital operations, and business process management company headquartered in New York, United States. Founded in 1999, the company helps organizations transform their operations using data, artificial intelligence, and domain expertise. EXL serves clients across industries such as insurance, healthcare, banking and financial services, retail, and travel, providing services that include analytics, AI-driven decision support, finance and accounting outsourcing, and customer operations.
With a workforce of tens of thousands of employees operating across North America, Europe, Asia, and other global delivery centers, EXL is recognized as a leading provider in the analytics-led outsourcing and digital transformation space. The company combines deep industry knowledge with advanced data science and cloud technologies to help enterprises improve efficiency, manage risk, and enhance customer experience. In recent years, EXL has strengthened its analytics and AI capabilities through acquisitions and platform investments, positioning itself as a prominent player in data-driven business services.
Company Details
Connect With Us
Websiteexlservice.com