Deutsche Bank Hiring Payments Processing Analyst (Jaipur) | ₹4-7 LPA

Job Description

Job Title: Payments Processing Analyst, NCT

The Payments Processing Operator is responsible for accurate and timely handling of various payment transactions, including processing of physical cash and valuables, as well as managing cash-related investigations. The role involves handling time-sensitive and sometimes complex transactions for the bank’s internal and external clients, along with responding to enquiries related to cash payments before and after execution.

The operator records payment transactions accurately, including physical cash and valuables, ensuring all related details and parties are processed according to established service level agreements and industry guidelines. The role also focuses on minimizing processing risks and identifying potential improvements within internal processes or client-related workflows.

The position may involve direct communication with clients regarding payment processing services offered by the bank, subject to coordination with front office functions. It may also include addressing escalations, resolving client concerns, and maintaining coordination with internal teams and external stakeholders.

Key Responsibilities

Processing Standards

• Process items according to established procedures and cut-off timelines.
• Support the team in daily operational tasks and coordinate with sending locations when clarification is required.
• Share process-related updates or clarifications received from sending locations with the team.
• Collect and report data related to process issues to the manager.
• Perform end-of-day activities as per checklists and maintain required records.
• Ensure self-assessment reports and supporting documents are reviewed and signed by responsible personnel and countersigned by the Team Manager.
• Maintain records of procedural updates and communicate changes to the manager.
• Ensure training of new recruits as defined in the training module.
• Maintain proper backup processes within the department.

Escalation

• Escalate issues to supervisors and managers following the defined escalation process.
• Keep the Team Manager informed about exceptional events that may require action.
• Ensure all procedures and internal regulations are properly followed.
• Raise any process-related ambiguities with supervisors or managers for clarification.

Compliance

• Report potential business opportunities identified during regular transactions and assist management in business development efforts.

Business Opportunities

• Achieve job objectives within agreed timelines.
• Contribute ideas aimed at improving service quality and operational excellence.
• Participate in monthly departmental self-assessments using defined checklists.
• Identify control lapses during reviews and suggest corrective actions.

Additional Responsibilities

• Ensure updates or amendments to the KOP are completed within defined timelines.
• Support training programs for new team members and conduct assessments where required.
• Maintain relevant training records.
• Assist the manager in preparing team-related MIS reports.

Your Skills and Experience

• Understanding of payments flow and banking payment processes.
• Familiarity with SWIFT messaging.
• Knowledge of risk and regulatory frameworks.
• Experience or exposure to payments operations and operational risk.
• Graduate degree in any discipline.

Benefits and Support

• Comprehensive leave policy.
• Gender-neutral parental leave.
• Childcare assistance reimbursement.
• Sponsorship for relevant certifications and further education.
• Employee Assistance Program for employees and family members.
• Hospitalization insurance for employees and dependents.
• Accident and term life insurance coverage.
• Health screening benefits for employees aged 35 and above.
• Training, coaching, and continuous learning opportunities within the organization.

The organization promotes a collaborative culture that encourages initiative, responsible actions, and teamwork. Employees are supported in their professional development while contributing to shared success across teams.