Deutsche Bank Hiring Payments Processing Analyst (Jaipur) | ₹4-7 LPA

Job Description

Job Title: Payments Processing Analyst, NCT

The Payments Processing Operator is responsible for accurate and timely handling of various payment transactions, including processing of physical cash and valuables, as well as managing cash-related investigations. The role involves handling time-sensitive and sometimes complex transactions for the bank’s internal and external clients, along with responding to enquiries related to cash payments before and after execution.

The operator records payment transactions accurately, including physical cash and valuables, ensuring all related details and parties are processed according to established service level agreements and industry guidelines. The role also focuses on minimizing processing risks and identifying potential improvements within internal processes or client-related workflows.

The position may involve direct communication with clients regarding payment processing services offered by the bank, subject to coordination with front office functions. It may also include addressing escalations, resolving client concerns, and maintaining coordination with internal teams and external stakeholders.

Key Responsibilities

Processing Standards

• Process items according to established procedures and cut-off timelines.
• Support the team in daily operational tasks and coordinate with sending locations when clarification is required.
• Share process-related updates or clarifications received from sending locations with the team.
• Collect and report data related to process issues to the manager.
• Perform end-of-day activities as per checklists and maintain required records.
• Ensure self-assessment reports and supporting documents are reviewed and signed by responsible personnel and countersigned by the Team Manager.
• Maintain records of procedural updates and communicate changes to the manager.
• Ensure training of new recruits as defined in the training module.
• Maintain proper backup processes within the department.

Escalation

• Escalate issues to supervisors and managers following the defined escalation process.
• Keep the Team Manager informed about exceptional events that may require action.
• Ensure all procedures and internal regulations are properly followed.
• Raise any process-related ambiguities with supervisors or managers for clarification.

Compliance