Deutsche Bank Hiring Payments Processing Analyst (Jaipur) | ₹3-6 LPA

Job Description

The Payments Processing Operator is responsible for accurate and timely handling of various payment activities, including physical cash or valuables processing and related investigations. The role involves managing time sensitive and sometimes complex transactions on behalf of the bank’s internal and external clients.

This position also manages enquiries and investigations related to cash payments before and after execution. The work may include regulated processes and coordination with both internal teams and external stakeholders.

Role Overview

• Capture and process payment transactions, including physical cash or valuables, with complete accuracy.
• Ensure all payment details and parties involved are processed in line with established service level agreements and industry standards.
• Follow procedures carefully to reduce operational risk and identify areas where processes can be improved.
• Interact with clients when required regarding payment processing services provided by the bank.
• Handle escalation and resolution of client complaints while coordinating with front office and other internal teams.

Key Responsibilities

Processing Standards

• Process transactions in line with defined procedures and cutoff timelines.
• Support daily operational activities and coordinate with sending locations for clarifications.
• Communicate process updates or clarifications received from sending locations to the team.
• Compile and report process related issues to the manager.
• Complete end of day activities according to checklists and maintain required documentation.
• Ensure reports and backup documents are reviewed and signed by responsible personnel.
• Track procedural updates and report any KOP related changes to the manager.
• Support training activities for new joiners according to the training module.
• Ensure proper operational backups are maintained within the department.

Escalation

• Escalate issues to supervisors or managers according to the defined escalation procedures.
• Inform the team manager about exceptional situations to enable appropriate action.
• Ensure all operational procedures and internal compliance standards are followed.
• Raise any process related ambiguity to supervisors or managers for clarification.

Compliance

• Highlight potential business opportunities identified during regular transaction processing and support management in related initiatives.