Deutsche Bank Hiring Payments Processing Analyst (Jaipur) | ₹3-6 LPA

Job Description

The Payments Processing Operator is responsible for accurate and timely handling of various payment activities, including physical cash or valuables processing and related investigations. The role involves managing time sensitive and sometimes complex transactions on behalf of the bank’s internal and external clients.

This position also manages enquiries and investigations related to cash payments before and after execution. The work may include regulated processes and coordination with both internal teams and external stakeholders.

Role Overview

• Capture and process payment transactions, including physical cash or valuables, with complete accuracy.
• Ensure all payment details and parties involved are processed in line with established service level agreements and industry standards.
• Follow procedures carefully to reduce operational risk and identify areas where processes can be improved.
• Interact with clients when required regarding payment processing services provided by the bank.
• Handle escalation and resolution of client complaints while coordinating with front office and other internal teams.

Key Responsibilities

Processing Standards

• Process transactions in line with defined procedures and cutoff timelines.
• Support daily operational activities and coordinate with sending locations for clarifications.
• Communicate process updates or clarifications received from sending locations to the team.
• Compile and report process related issues to the manager.
• Complete end of day activities according to checklists and maintain required documentation.
• Ensure reports and backup documents are reviewed and signed by responsible personnel.
• Track procedural updates and report any KOP related changes to the manager.
• Support training activities for new joiners according to the training module.
• Ensure proper operational backups are maintained within the department.

Escalation

• Escalate issues to supervisors or managers according to the defined escalation procedures.
• Inform the team manager about exceptional situations to enable appropriate action.
• Ensure all operational procedures and internal compliance standards are followed.
• Raise any process related ambiguity to supervisors or managers for clarification.

Compliance

• Highlight potential business opportunities identified during regular transaction processing and support management in related initiatives.

Business Opportunities

• Achieve assigned job objectives within agreed timelines.
• Contribute ideas that support innovation and improved service quality.
• Perform monthly departmental self assessments using defined checklists.
• Identify control gaps and recommend corrective actions when required.

Additional Responsibilities

• Ensure updates or amendments to the KOP are completed within defined timelines.
• Support onboarding and training of new team members.
• Conduct tests or quizzes to evaluate trainees.
• Maintain all relevant training documentation and records.
• Assist managers with preparation of team related MIS reports.

Skills and Experience

• Understanding of payment processing flows.
• Familiarity with SWIFT systems.
• Knowledge of risk and regulatory considerations in banking operations.
• Exposure to payments back office operations and operational risk processes.
• Minimum graduation in any stream.

Employee Benefits

• Comprehensive leave policies.
• Gender neutral parental leave.
• Childcare assistance reimbursement.
• Sponsorship for industry relevant certifications and education.
• Employee assistance program for employees and family members.
• Hospitalization insurance coverage for employees and dependents.
• Accident and term life insurance.
• Health screening benefits for employees aged 35 and above.

Work Environment

The organization promotes a collaborative culture that encourages responsible decision making, initiative, and teamwork. Employees are supported through continuous learning opportunities, coaching from experienced professionals, and flexible benefits designed to meet individual needs.