Overview
Job Description
- Responsible for effective delivery of technical support and installations, including break-fix tasks, hardware, network, cabling and rack deployments, site planning, problem escalation, and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter.
- Prioritize ticketing queues, resolve escalations, and clear blocking issues to enable continued delivery of technician activities in accordance with internal policies and service level agreements.
- Provide 24x7 site coverage for Oracle OCI datacenter sites and be part of shift ROTAs to cover 24x7 operations.
Key Responsibilities
- Work involves some problem solving with assistance and guidance. Understands and applies company policies and procedures.
- Supports day-to-day hardware maintenance and readily implements repairs for known failure modes in servers and network equipment.
- Basic knowledge of operating system, hardware and network fundamentals, concepts, repair and diagnosis.
- Basic knowledge of datacenter design, including electrical and cooling plant and operations.
- Ability to work independently and as part of a team, evaluating issues and taking appropriate actions to resolve them.
- Solid knowledge of datacenter design, including electrical and cooling plant and operation.
- Solid knowledge of operating system, hardware and network fundamentals, concepts, repair and diagnosis.
- Prioritizes work based on severity, identifies and provides remediation feedback in defined processes.
- Good level of spoken English language is required.
Qualifications
Career Level - IC1
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Oracle
Oracle Corporation is a global leader in enterprise software, cloud solutions, and database technology. Founded in 1977, the company has grown to become one of the world's largest and most influential technology firms, with a mission to help people see data in new ways, discover insights, and unlock endless possibilities. Oracle is best known for its flagship relational database management system, which has been a cornerstone of enterprise IT for decades, as well as its comprehensive suite of cloud applications and infrastructure services.
Headquartered in Austin, Texas, USA, Oracle employs over 140,000 people worldwide and serves customers across virtually every industry. The company holds a strong market position in cloud computing, enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management solutions. Recent achievements include expanding its Oracle Cloud Infrastructure (OCI) offerings, forging strategic partnerships with major corporations, and making significant advancements in AI-powered analytics and autonomous database technologies. Oracle continues to be recognized for its innovation, scalability, and reliability in delivering mission-critical solutions to enterprises globally.
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