Data Center Technician at Oracle (Navi Mumbai) | Apply Now

Job Description

• Responsible for effective delivery of technical support and installations, including break-fix tasks, hardware, network, cabling and rack deployments, site planning, problem escalation, and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter.
• Prioritize ticketing queues, resolve escalations, and clear blocking issues to enable continued delivery of technician activities in accordance with internal policies and service level agreements.
• Provide 24x7 site coverage for Oracle OCI datacenter sites and be part of shift ROTAs to cover 24x7 operations.

Key Responsibilities

• Work involves some problem solving with assistance and guidance. Understands and applies company policies and procedures.
• Supports day-to-day hardware maintenance and readily implements repairs for known failure modes in servers and network equipment.
• Basic knowledge of operating system, hardware and network fundamentals, concepts, repair and diagnosis.
• Basic knowledge of datacenter design, including electrical and cooling plant and operations.
• Ability to work independently and as part of a team, evaluating issues and taking appropriate actions to resolve them.
• Solid knowledge of datacenter design, including electrical and cooling plant and operation.
• Solid knowledge of operating system, hardware and network fundamentals, concepts, repair and diagnosis.
• Prioritizes work based on severity, identifies and provides remediation feedback in defined processes.
• Good level of spoken English language is required.

Qualifications

Career Level - IC1