Genpact Hyderabad Hiring Technical Associate, Application Support

About the Role

Genpact is looking for people who want to build and deploy AI solutions in a fast-moving, innovation-driven environment. Genpact (NYSE: G) is an agentic and advanced technology solutions company that uses process intelligence and artificial intelligence to deliver measurable outcomes for global enterprises.

Responsibilities

• Attend and take part in status calls.
• Monitor and resolve issues related to SQL jobs.
• Debug SQL job failures.
• Handle ad-hoc report enquiries from users.
• Raise issues with vendors and provide on-call onsite support for very critical issues.
• Provide technical support to end users for application-related issues.
• Troubleshoot and resolve software problems to minimize downtime.
• Work with internal teams to implement and configure software solutions.
• Maintain documentation of application configurations and troubleshooting steps.
• Monitor application performance and recommend improvements for optimal functionality.
• Assist in testing and deploying software updates and patches.
• Run training sessions for users on application usage and best practices.

Why Join Genpact?

• Lead AI-powered transformation: Drive innovation and solve real-world business challenges.
• Make an impact: Help global enterprises solve business challenges that matter.
• Accelerate your career: Gain hands-on experience, mentorship, and world-class learning opportunities.
• Work with the best: Join more than 140,000 bold thinkers and problem-solvers.
• Thrive in a values-driven culture: Courage, curiosity, and incisiveness, built on integrity and inclusion, let your ideas fuel progress.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military or veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable law. Genpact does not charge fees to process job applications, and applicants are never asked to pay to take part in the hiring process.