Cybersecurity Analyst Jobs at FIS Bangalore - Apply Now | ₹4-6 LPA

About the Role

You will monitor and manage ServiceNow queues, ensuring timely resolution of customer tickets in line with incident and change management protocols. Responsibilities include generating reports, conducting incident reviews for security breaches, and collaborating with stakeholders for resolution efforts. You will follow escalation procedures and direct issues outside the team's scope to appropriate channels.

Key Responsibilities

• Monitor and manage customer ticket queues using ServiceNow.
• Resolve incidents promptly, adhering to established processes.
• Generate reports and conduct security incident reviews.
• Collaborate with stakeholders to address and resolve issues.
• Follow escalation matrix for issues beyond scope.

What We Offer

• A dynamic role with growth opportunities.
• Access to professional education and development programs.
• Competitive salary and benefits package.
• Resources and tools for career progression.

This position operates in a 24x7 rotational shift pattern, aligning with US business hours. Strong communication skills and the ability to work effectively in a client-facing environment are essential.