Customer Service Assistant Job at Mouser Electronics (Pune) | Full Time

Job Description

• Perform accurate and efficient data entry using various computer programs, word processing, spreadsheet, or database commands; format material as required.
• Proof material entered and generated data reports as required; review discrepancies in data received, request clarification or advise supervisors of issues related to data to verify customer requests are processed correctly.
• File, keep records, and prepare, transmit, sort, and distribute faxes, mail, e-mail, and reports as needed.
• Promote and maintain high standards of quality and service excellence.
• Process work in a timely manner and meet daily productivity objectives; display a sense of urgency while achieving quality and productivity goals.
• Understand and correctly work with multiple currencies and other requirements related to processing international orders.
• Exhibit effective time management and planning/organizing skills.
• Provide chat support as required, in local language plus other required languages.
• Support local Customer Service teams and provide support for other teams when needed.
• Actively support the team by aiding with complex or uncommon requests and best practices.
• Communicate professionally, verbally and in writing, in local language (minimum), including in a telephone environment.
• Hold a bachelor's degree.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

About the Company

Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.

Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7 and deliver nearly perfect pick-and-ship operations.