Barclays is Hiring USCB Operations Analyst (Noida) | ₹6,00,000 - ₹9,00,000

Job Description

Purpose of the role

The primary purpose of this role is to provide support to various business areas through day-to-day processing, reviewing, reporting, trading activities, and issue resolution.

Accountabilities

• Support various business areas with daily initiatives, including processing, reviewing, reporting, trading, and resolving issues.
• Collaborate with teams across the bank to ensure alignment and integration of operational processes.
• Identify areas for improvement and provide recommendations for operational processes.
• Develop and implement operational procedures and controls to mitigate risks and maintain operational efficiency.
• Prepare reports and presentations on operational performance, communicating findings to internal senior stakeholders.
• Stay informed about industry trends and developments to implement best practices in banking operations.
• Participate in projects and initiatives aimed at enhancing operational efficiency and effectiveness.

Analyst Expectations

• Meet the needs of stakeholders and customers by providing specialist advice and support.
• Perform prescribed activities in a timely manner and to a high standard, impacting both the role and surrounding functions.
• Likely to be responsible for specific processes within a team.
• May lead and supervise a team, guiding professional development, allocating work, and coordinating resources.
• If in a leadership position, demonstrate the four LEAD behaviors: Listen and be authentic, Energize and inspire, Align across the enterprise, and Develop others.
• For individual contributors, manage own workload, take responsibility for implementing systems and processes within their work area, and participate in broader projects.
• Execute work requirements as defined in processes and procedures, collaborating with and impacting closely related teams.
• Check the work of colleagues within the team to meet internal and stakeholder requirements.
• Provide specialist advice and support related to their specific work area.
• Take ownership for managing risk and strengthening controls in relation to their work. Deliver work in line with relevant rules, regulations, and codes of conduct.
• Maintain and continuously build an understanding of how all teams contribute to the broader sub-function's objectives, impacting collaborating teams.
• Continuously develop awareness of the underlying principles and concepts of their area of responsibility, building upon administrative and operational expertise.
• Make judgments based on practice and previous experience.
• Assess the validity and applicability of prior experiences and evaluate options in situations not covered by standard procedures.
• Communicate sensitive or difficult information to customers, particularly regarding advice or administrative requirements.
• Build relationships with stakeholders and customers to identify and address their needs.

All colleagues are expected to demonstrate Barclays' Values of Respect, Integrity, Service, Excellence, and Stewardship, which guide ethical conduct. They should also embody the Barclays Mindset: Empower, Challenge, and Drive, which defines behavioral standards.

As a USCB Operations Analyst at Barclays, you will play a pivotal role in shaping the future and safeguarding the business and customers from financial crime risks.

• Able to work a permanent night-shift, office-based operating model supporting US Consumer Bank Operations during the 4 PM IST to 5 AM IST operating window across a 7-day environment (no day shift option).
• Proficient in using operational and system tools such as AWS, Salesforce, access/profile management, request management, incident management, and BCheck for daily delivery, tracking, and escalation routines.
• Capable of monitoring metrics (e.g., shrinkage, availability drivers, workforce levels, system availability, time and absence, time-off trends) to support capacity management.
• Identify capacity risks related to shrinkage, no-call/no-shows, and time-off levels/trends, providing clear visibility to Operations, Workforce Management, and senior stakeholders.
• Conduct reviews on control effectiveness, completion, evidence, and escalations regarding breaks.
• Manage access controls, BCheck, add-change-delete requests.
• Support Access Controls for appropriateness, segregation, avoidance of conflict of interest, inventory updates, approvers, audit support, monthly reconciliations, persona maintenance, and reporting.

You may be assessed on key essential skills relevant to the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, along with job-specific technical skills.