Barclays Hiring PA Monitoring Analyst in Pune | Apply Now

Job Description

Purpose of the role

The role focuses on monitoring and maintaining the bank's critical technology infrastructure while resolving complex technical issues. The objective is to minimise operational disruption and ensure stable system performance across environments.

Accountabilities

• Provide technical support to the service management function to address complex issues for specific clients or client groups, while enhancing the support model and service delivery for stakeholders.
• Perform preventive maintenance activities on hardware and software systems. Use monitoring tools and operational metrics to detect, prevent and resolve potential performance issues.
• Maintain a knowledge base with detailed documentation of resolved incidents to support future reference, self‑service capabilities and knowledge sharing.
• Review system logs, error messages and user reports to identify root causes of hardware, software or network issues, and resolve them through hardware replacement, software reinstallation or configuration adjustments.
• Support initiatives related to automation, monitoring improvements, capacity management, resiliency, business continuity and front office technology support while coordinating with stakeholders.
• Identify potential risks that may impact service delivery and remediate them or escalate through the appropriate processes.
• Continuously review support activities and introduce automation where appropriate to maintain system stability and improve operational efficiency. Tune monitoring tools, thresholds and alerts so issues are detected promptly.

Analyst Expectations

• Deliver specialist advice and support to meet stakeholder and customer needs.
• Execute assigned activities within defined timelines and quality standards that affect both the role and related teams.
• Take responsibility for defined processes within the team and contribute to operational efficiency.
• Where applicable, supervise team members, allocate work, guide professional development and coordinate resources.
• For people leaders, demonstrate leadership behaviours that foster a productive work environment. These include Listen and be authentic, Energise and inspire, Align across the enterprise, and Develop others.
• For individual contributors, manage workload independently, implement processes within the assigned area and contribute to cross‑team initiatives.
• Execute responsibilities according to established processes while collaborating closely with related teams.
• Review and validate work completed by colleagues to ensure it meets internal and stakeholder requirements.
• Provide subject matter support related to the assigned work area.
• Take ownership of risk management and control processes related to assigned responsibilities while adhering to relevant rules, regulations and codes of conduct.
• Develop an understanding of how different teams contribute to the wider function and collaborate effectively with them.
• Build knowledge of the principles and concepts that underpin the work area while strengthening operational expertise.
• Make informed decisions using prior experience and established practices.
• Evaluate previous experiences and determine appropriate solutions when situations fall outside documented procedures.
• Communicate sensitive or complex information to customers when required.
• Build and maintain relationships with stakeholders to understand and address their requirements.