Barclays Hiring Operations Analyst in Chennai | Finance Ops

Job Description

Purpose of the Role

The position supports business units with daily operational activities including processing, reviewing, reporting, trading support, and issue resolution.

Accountabilities

• Assist business areas with day-to-day tasks such as processing, reporting, trade support, and resolving operational issues.
• Work with teams across the bank to align and integrate operational processes.
• Identify improvement opportunities and recommend enhancements to operational workflows.
• Develop and implement procedures and control measures to reduce operational risk and improve efficiency.
• Create reports and presentations on operational performance and share insights with internal stakeholders.
• Monitor industry developments and apply relevant best practices within banking operations.
• Participate in projects and initiatives designed to enhance operational effectiveness.

Analyst Expectations

• Provide specialist advice and support to meet stakeholder and customer needs.
• Carry out assigned activities within defined timelines and quality standards.
• Manage responsibility for specific processes within a team.
• Where applicable, guide and support team members, allocate work, and coordinate resources.
• For individual contributors, manage personal workload and support system or process implementation within the work area.
• Execute activities as defined in processes and procedures while collaborating with related teams.
• Review work completed by colleagues to ensure it meets internal and stakeholder requirements.
• Provide expertise related to assigned responsibilities and maintain operational knowledge.
• Take ownership of risk management and ensure strong control practices in daily activities.
• Develop an understanding of how teams contribute to broader operational objectives.
• Build knowledge of the principles and concepts behind operational processes.
• Use prior experience and established practices to make informed decisions.
• Communicate sensitive information when required in relation to customer or administrative matters.
• Build relationships with stakeholders and customers to identify and address their needs.

All colleagues are expected to demonstrate Barclays values including Respect, Integrity, Service, Excellence, and Stewardship. Employees should also adopt the Barclays mindset of Empower, Challenge, and Drive in daily work.

Role Responsibilities

The Operations Analyst focuses on reconciliation activities including daily, weekly, biweekly, and month-end processes. The role supports Barclaycard production operations, break management, and operational reconciliations related to payment activities.

• Ensure service level agreements are met within defined timelines.
• Perform daily reconciliations and manage breaks within the specified delinquency period.
• Follow AO&R policy and General Ledger control frameworks.
• Handle journal processing and risk reporting according to defined procedures.
• Prepare reconciliation templates and coordinate with stakeholders to resolve open items.
• Maintain compliance with policies, procedures, and regulatory requirements.
• Process customer adjustments or settlements while adhering to PSD controls.
• Collect and analyze financial information from multiple reports and systems.
• Support operational change initiatives when required.
• Ensure adherence to SOX and operational risk control requirements.
• Conduct conference calls and manage customer expectations when necessary.
• Identify improvement opportunities to enhance operational efficiency and service quality.

Desirable Skills

• Understanding of reconciliation processes.
• Knowledge of the card payments industry is beneficial.
• Familiarity with the trade lifecycle.
• Experience using tools such as SAP or Intellimatch.
• Attention to detail and ownership of daily deliverables.
• Ability to manage deadlines with accuracy.
• Coordination and stakeholder communication capability.