Barclays Hiring HR Application Support Engineer, Pune

Purpose of the role

Monitor and maintain the bank’s critical technology infrastructure while resolving complex technical issues. The objective is to minimise operational disruptions and ensure reliable system performance.

Accountabilities

• Provide technical support for the service management function, resolving complex issues for specific clients or client groups and improving the service model for stakeholders.
• Carry out preventive maintenance on hardware and software, using monitoring tools and metrics to detect, prevent, and address potential issues.
• Maintain a knowledge base with detailed documentation of resolved cases to support knowledge sharing and self-service.
• Analyse system logs, error messages, and user reports to determine root causes of hardware, software, or network issues and implement fixes such as replacing components, reinstalling software, or updating configurations.
• Support automation initiatives, monitoring improvements, capacity planning, resiliency measures, business continuity management, and stakeholder coordination.
• Identify potential service-impacting risks and ensure they are remediated or escalated through the appropriate processes.
• Continuously review support activities, introduce automation where appropriate, and tune monitoring tools, thresholds, and alerting mechanisms to maintain system stability.

Analyst Expectations

• Perform assigned activities on time and to a consistently high standard while driving continuous improvement.
• Demonstrate strong technical knowledge and a clear understanding of principles within the assigned area of expertise.
• Lead or supervise team members when required, including guiding development, allocating tasks, and coordinating resources.
• For leadership roles, demonstrate the LEAD behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, and Develop others.
• For individual contributors, build technical expertise and provide advisory support where appropriate.
• Collaborate with related teams and business functions, contributing to operational outcomes.
• Take responsibility for team processing outcomes, escalate policy breaches appropriately, and support the adoption of new risk mitigation procedures.
• Influence decisions within the area of expertise and ensure adherence to relevant regulations and codes of conduct.
• Develop a clear understanding of how the sub-function integrates with wider organisational processes, products, and services.
• Evaluate factual information carefully, resolve issues using technical experience, and follow established precedents where necessary.
• Communicate complex or sensitive information effectively and act as a point of contact for stakeholders beyond the immediate team.

All colleagues are expected to demonstrate Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship. They should also follow the Barclays Mindset: Empower, Challenge, and Drive.