Overview
Job Description
Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media. They use the right principles to resolve issues, inquiries or concerns while ensuring all customer questions are answered promptly.
Key Responsibilities:
- Handling customer requests/inquiries via email, chat or social media
- Meeting contact center statistics and SLAs (contractual metrics)
- Following non-disclosure agreement and data security policies
- Completing required upskilling and e-courses for each program
- Attending coaching sessions and implementing feedback
- Maintaining 100% schedule adherence with no absenteeism
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
Key Skills
Related Tags
Browse More Jobs
Education Requirements
- Any full time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA)
Eligible Batch Years
Sutherland
Sutherland is a global business process transformation company that specializes in delivering integrated customer experience and digital transformation solutions. Founded in 1986, the company has grown into a multinational corporation with a presence in over 40 countries and a workforce exceeding 40,000 employees. Sutherland's mission is to help clients achieve greater efficiency, agility, and customer satisfaction by combining human expertise with advanced technologies such as automation, analytics, and artificial intelligence.
Serving industries including banking and financial services, healthcare, retail, technology, and telecommunications, Sutherland is recognized for its ability to streamline operations and enhance customer engagement. The company has recently expanded its digital capabilities, focusing on AI-driven customer service platforms and cloud-based solutions, positioning itself as a leader in the business process outsourcing (BPO) and digital transformation space. Its reputation for innovation and operational excellence has made it a trusted partner for Fortune 500 companies worldwide.
Company Details
Connect With Us
Websitesutherlandglobal.com