About the Role

American Express is seeking an Apprentice - Product Management & Quality Excellence for a 12-month hybrid contractual position based in Gurgaon, Haryana. This role offers an opportunity to work within a global fintech leader, contributing to the development and delivery of innovative digital business solutions.

Key Responsibilities

• Assist in defining and managing product goals, roadmaps, and feature requirements aligned with business objectives.
• Conduct customer research, market analysis, and competitor benchmarking to inform product and testing strategies.
• Prepare and maintain Product Requirement Documents (PRDs), user stories, and acceptance criteria.
• Participate in agile ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives.
• Collaborate with engineering, QA, analytics, and compliance teams to ensure smooth delivery of solutions.
• Create, review, and execute test cases; participate in functional and regression testing.
• Log and track defects using tools like JIRA and TestRail, ensuring timely resolution.
• Support automation testing, environment readiness, and test data management.
• Monitor KPIs, feature adoption, and product quality metrics.
• Prepare reports, dashboards, and presentations for stakeholders.
• Contribute to process improvements while ensuring compliance with data privacy and security standards.

Preferred Qualifications

• Bachelor’s degree in Engineering (B.Tech/B.E.), BCA, or B.Sc. in Computer Science/Information Technology.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Excellent communication and teamwork abilities.
• Familiarity with agile methodologies and software testing fundamentals (SDLC/STLC).
• Knowledge of tools such as JIRA, Confluence, TestRail, SQL, Python, or Postman is a plus.
• Proficiency in Microsoft Excel and PowerPoint.

Learning & Growth Opportunities

• Exposure to end-to-end product lifecycle management and testing processes.
• Hands-on experience in requirement management, testing, data analysis, and stakeholder coordination.
• Understanding of agile delivery, quality assurance, and customer experience frameworks.
• Preparation for future roles such as Business Analyst, Product Associate, QA Engineer, or Product Owner.

Benefits

• Cab facility
• Free meals
• Flexible hybrid working model
• Training and development programs

American Express is an equal opportunity employer, committed to diversity and inclusion.