American Express Hiring Apprentice in Gurugram (Hybrid)

Job Description

Provide end-to-end servicing support to Program Administrators (PAs) who manage American Express U.S. Corporate Card Programs. You will be the main point of contact for corporate account servicing and administrative enquiries. Deliver strong customer experiences by resolving client enquiries accurately and efficiently, building client relationships, and maintaining financial integrity.

Key Responsibilities

• Handle Program Administrator servicing enquiries across voice channels.
• Resolve administrative account enquiries, charge and billing enquiries, account maintenance, card servicing, and corporate program requests.
• Assess customer needs and provide suitable solutions, identifying relevant products, services, and self-service options.
• Build rapport with Program Administrators, including senior client stakeholders, and deliver personalized servicing.
• Maintain accurate customer records and ensure compliance with internal policies and regulatory requirements.
• Collaborate with internal partners to deliver timely and effective customer resolutions.

About the Company

American Express builds its culture on a 175-year history of innovation, shared values, Leadership Behaviors, and a firm commitment to back its customers, communities, and colleagues. The company offers differentiated products and world-class customer service, operating with a strong risk mindset to uphold its brand promise of trust, security, and service.

As part of Team Amex, you get comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Your voice and ideas matter, your work makes an impact, and together you will help define the future of American Express.