EXL Hiring Executive (Noida) - Customer Care Voice Role

Job Overview

This role is responsible for day-to-day computer operations, keeping systems and hardware available and in good working order. The main goal is to meet daily service-level agreements (SLAs) by completing scheduled tasks and operational checklists on time.

The ideal candidate is conscientious and detail-oriented, and is comfortable applying logical problem-solving while operating computer equipment. Most responsibilities are taught on the job because systems vary by organization. The role calls for close attention to detail, quick identification of processing deviations, timely escalation of support issues, consistent adherence to procedures, and excellent customer service.

Key Responsibilities

System Monitoring and Support

• Monitor system performance and resource utilization using designated tools and dashboards.
• Identify and escalate potential issues to prevent system outages and performance degradation.
• Assist with basic user troubleshooting related to printers and peripheral devices.

Data Processing and Backup

• Schedule and perform routine data backups using established procedures and tools.

Verify that backups are complete and intact to support reliable data recovery.

Automation and Scripting (Optional)

Use basic scripting languages, such as Bash or PowerShell, to automate routine operational tasks where the client requires it.

Documentation and Procedures

Maintain accurate and up-to-date documentation for standard operating procedures (SOPs) related to assigned tasks.