Accenture Hiring Application Support Engineer (Bengaluru)

Job Description

Project Role: Application Support Engineer

Project Role Description: Provide application support by identifying and resolving issues across multiple components of critical business systems. The role focuses on troubleshooting software problems and maintaining smooth system operations.

Summary

As an Application Support Engineer, you will investigate and resolve software issues affecting business systems. The position involves monitoring applications, diagnosing problems, and ensuring reliable performance through timely fixes and updates.

Roles & Responsibilities

• Develop knowledge of the application environment and provide support to the team.
• Participate in problem solving and troubleshooting discussions.
• Deliver timely resolution for software related issues.
• Work with cross functional teams to address system level problems.
• Perform root cause analysis for recurring incidents.
• Apply software patches and updates where required.
• Document troubleshooting procedures and solutions.
• Support software testing and quality assurance activities.

Professional & Technical Skills

• Proficiency in Functional Test Planning.
• Understanding of software testing methodologies.
• Experience in test case design and execution.
• Knowledge of defect tracking and reporting tools.
• Exposure to test automation tools is beneficial.