Zycus Hiring AI Engineer Intern in Mumbai (Thakur College)

Zycus is looking for curious and passionate AI Engineer interns who want to build intelligent solutions while working closely with customers and product teams. This hybrid internship combines AI engineering with product support, giving hands-on experience in building AI-powered applications, troubleshooting enterprise SaaS products, and driving customer-focused product improvements.

As an AI Engineer – Product Support Intern, you will help develop AI and LLM-based features. You will also support customers by analyzing issues, finding root causes, and working with engineering teams to deliver effective fixes. The role suits candidates who enjoy both coding and solving real business problems.

Key Responsibilities

• Design, develop, test, deploy, and maintain AI/ML and Generative AI solutions using Large Language Models (LLMs), Natural Language Processing (NLP), and modern AI frameworks for scalable enterprise applications.
• Carry out data preprocessing, analysis, feature engineering, model training, optimization, and performance tuning to improve the accuracy, scalability, reliability, and efficiency of AI-driven solutions.
• Integrate AI models and services with enterprise applications through APIs and other integration technologies to support smooth business workflows.
• Research, evaluate, and adopt emerging AI technologies, tools, frameworks, and industry best practices to drive innovation and enhance product capabilities.
• Provide technical support for AI-powered enterprise applications by troubleshooting functional and technical issues, performing root cause analysis, managing incidents, and working with engineering teams to resolve issues on time.
• Act as the primary technical contact for customer queries through email, chat, and calls, keeping communication prompt and problems resolved effectively.
• Support product configuration, feature validation, User Acceptance Testing (UAT), release testing, production monitoring, and quality assurance to keep the product reliable and deployments successful.
• Monitor AI feature performance and application health, review customer feedback and product usage trends, and recommend enhancements that improve user experience, product quality, and business value.
• Drive automation initiatives, optimize support processes, and contribute to operational excellence by creating and maintaining technical documentation, knowledge base articles, standard operating procedures, project reports, and solution documentation.
• Collaborate with Product Management, Engineering, Quality Assurance (QA), Customer Success, Technical Account Management (TAM), and other cross-functional teams to deliver customer-focused AI solutions and turn customer requirements into product improvements.

Why Join Zycus?

• Work with leading global enterprises and help drive procurement transformation.
• Be part of a high-growth SaaS company at the forefront of AI-driven procurement.
• Work in a dynamic, collaborative, and innovative environment.