Utility Bill New Associate at Accenture (Chennai) | 0-1 Years | Apply Now

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

What would you do?

• You will be aligned with our Customer Support vertical and help manage and resolve customer queries, handle escalations and complaints from dissatisfied customers, and provide the best resolutions.
• You will also be responsible for closing faults and complaints within SLAs.
• Candidates who are good in email and chat processes and have strong typing skills are preferred.
• Record, diagnose, troubleshoot, resolve or assign incidents and service requests based on the defined scope of support.
• Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for?

• Primary skill: Service Desk Non-Voice Support (P1).

Roles and Responsibilities

• Solve routine problems, largely through precedent and referral to general guidelines.
• Primary interaction is within your own team and with your direct supervisor.
• You will be given detailed instructions on all tasks.
• Decisions you make impact your own work and are closely supervised.
• You will be an individual contributor as part of a team with a predetermined, narrow scope of work.
• Please note that this role may require you to work in rotational shifts.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.