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Our Futureforce University Recruiting program focuses on attracting, retaining, and cultivating talent. Our interns and new graduates work on real projects that impact how our business operates, allowing them to make a tangible difference in the future of our company. With offices worldwide, our recruits have the opportunity to collaborate and connect with colleagues on a global scale. We provide job shadowing, mentorship programs, talent development courses, and more.
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Salesforce is the #1 AI CRM, where humans and agents collaboratively drive customer success. Here, ambition meets action, technology meets trust, and innovation is a way of life. The world of work is evolving, and we are seeking Trailblazers who are passionate about improving business and the world through AI, fostering innovation, and upholding Salesforce's core values. Are you ready to advance your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce represents the future of AI, and you are the future of Salesforce.
Associate Technical Support Engineer — Global Voice Support Team, Cloud Success
Salesforce is looking for an Associate Technical Support Engineer to join our Global Voice Support team within Cloud Success. In this role, you will serve as the frontline for troubleshooting, providing feature guidance, and offering best-practice advice to Salesforce customers globally. Our environment is fast-paced, client-focused, and operates 24/7/365. We need someone who remains composed under pressure, brings professionalism to every interaction, and is genuinely motivated by helping customers succeed. We are actively building an AI-forward support organization. You will be expected to adopt an automation mindset, utilizing AI tools to resolve issues faster, reduce repetitive manual work, and uncover insights that help the entire team work more intelligently.
Responsibilities
- Deliver exceptional frontline technical support via phone, email, or chat to Salesforce clients worldwide.
- Advise on best practices across user management, data management, reporting, and dashboards.
- Identify when a case requires escalation to Professional Services or the Account Executive team.
- Track and maintain all client communications and case documentation within Salesforce.
- Follow established support processes while proactively suggesting improvements, especially where AI or automation could reduce resolution time or repetitive effort.
- Work flexibly across any shift in our 24/7 support model. Shift assignments may change based on business needs, and willingness to rotate is essential.
Who You Are
- Passion: You are driven by customer success, not merely ticket closure.
- Beginner's Mind: Always learning, always listening, you approach every interaction with curiosity and a hands-on attitude.
- Urgency: You move quickly and drive real business value and results.
- Ohana: A team player whom people genuinely enjoy working with, possessing a generous spirit.
- Trust: You believe in and live our core values.
- Adaptable: You thrive amidst uncertainty and change, including shifting schedules in a 24/7 environment.
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Education Requirements
- Bachelor's degree in Computer Science
- Bachelor's degree in Information Technology
- Bachelor's degree in a related technical field
Eligible Batch Years
Salesforce
Salesforce is a leading global provider of cloud-based Customer Relationship Management (CRM) software, founded in 1999 and headquartered in San Francisco, California, USA. The company’s mission is to help businesses of all sizes connect with their customers in entirely new ways by leveraging cloud technology, artificial intelligence, and data-driven insights. Salesforce offers a comprehensive suite of applications for sales, service, marketing, commerce, and analytics, enabling organizations to streamline operations, enhance customer engagement, and drive growth.
With over 70,000 employees worldwide, Salesforce is recognized as one of the most influential technology companies in the enterprise software market, consistently ranking among the top innovators in cloud computing. It has expanded its ecosystem through strategic acquisitions such as Slack, Tableau, and MuleSoft, strengthening its capabilities in collaboration, analytics, and integration. In recent years, Salesforce has been noted for its strong commitment to sustainability, equality, and philanthropy, pledging to achieve net-zero emissions and actively supporting community initiatives through its 1-1-1 model. The company continues to maintain a dominant market position, serving millions of users across industries and geographies.
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